Ilda Dedic
West Fargo,ND
Overview
7
7
years of professional experience
Work History
Operations Manager
Fargo Public Schools Federal Credit Union
11.2024 - Current
- Managing daily transactions, including cash handling, account maintenance, and loan processing
- Ensuring smooth branch operations and customer service
- Addressing customer complaints and resolving operational issues.
- Preparing reports on operational performance, compliance, and financial transactions
- Managing budgets and operational costs to ensure financial efficiency
Retail Lender Trainer
Bell Bank
02.2022 - 11.2024
- Responsible for training new lenders throughout North Dakota, Minnesota and Arizona
- Provided support to Retail Lenders by assisting with loans completed
- Assisted and reviewed loan applications for accuracy with a sense of urgency
- Created and updated step by step loan procedures for lenders
- Collaborated with lenders to ensure loan updates were clear and concise
- Maintained a thorough understanding of the company’s credit policies, procedures, and processes
- Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality
Retail Doc Prep
Bell Bank
01.2020 - 02.2022
- Provided support to Retail Lenders by assisting with any questions
- Produced loan documents in a timely manner with no errors
- Met deadlines while assisting with questions via phone calls, emails, and instant messaging
- Maintained a thorough understanding of the Bank’s credit policies, procedures, and processes
- Participate in the administration of the company’s loan policies and ensure adherence to loan conditions
- Follow quality control policies and procedures to ensure compliance with scopes of work
Personal Banker
Cornerstone Bank
06.2018 - 12.2019
- Provided support to retail consumers by preparing and reviewing loan documents for accuracy
- Assisted customers with personal accounts and personal loan needs
- Open and maintain business and consumer accounts
- Accurately serviced a wide-range of financial transactions
- Offer additional products and services that aligned with the customer’s personal and business needs
- Follow policies and procedures to ensure compliance with accounts and loan documentation
Education
Cosmetology -
Josef’s School of Hair Design
Fargo, ND09.2008
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Fargo North High School
05.2007
Skills
- Bilingual (English & Bosnian)
- Communication
- Problem Solving
- Critical Thinking
- Nautilus
- Collaboration
- Organization
- Customer Service
- Microsoft Office- Word, Excel, PowerPoint & Outlook
- AMB
- Time Management
Languages
Croatian
Native or Bilingual
Timeline
Operations Manager
Fargo Public Schools Federal Credit Union
11.2024 - Current
Retail Lender Trainer
Bell Bank
02.2022 - 11.2024
Retail Doc Prep
Bell Bank
01.2020 - 02.2022
Personal Banker
Cornerstone Bank
06.2018 - 12.2019
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Fargo North High School
Cosmetology -
Josef’s School of Hair Design