Hi, I’m
Elvira Hajdarevic
Hartford,CT
Summary
Adept at driving sales and enhancing team performance, I leveraged my Salesforce proficiency and exceptional multi-tasking abilities at Modern Pastry Shop to significantly boost customer satisfaction and sales metrics. Fluent in English, Bosnian, and Spanish, my knack for building strong relationships has consistently elevated client experiences and team dynamics.
Overview
17
years of professional experience
Work History
Modern Pastry Shop
Sales Associate Manager
08.2018 - 10.2023
Job overview
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Townline Diner
Waitress
05.2012 - 06.2018
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Mozzicato Bakery & Pastry Shop
Sales Associate
03.2007 - 06.2012
Job overview
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
Education
Manchester Community Clllage , Manchester, CT
Associates from Addiction Counseling
Sport And Science Medical Academy High School, Hartford, CT
High School Diploma from High School Teaching
05.2011
Skills
- Customer Engagement
- Meeting Management
- Salesforce proficiency
- Negotiation expertise
- Social Media Marketing
- Sales Team Leadership
- Sales Presentations
- Recruitment
- Performance Reviews
- Employee Terminations
- Cross-selling strategies
- Sales training procedures
- CRM Software
- Sales calls
- Sales performance reporting
- Direct Sales
- Verbal and written communication
- Rapport and relationship building
- Sales team training
- Staff Management
- Prospecting skills
- Sales operations
- Relationship Building
- Positive and upbeat
- Goals and performance
- Sales operation
- Business development and planning
- Client Relationship Management
- Goal Setting
- Continuous improvements
- Sales strategy development
- Sales expertise
- Persuasive Negotiations
- New Business Development
- Bilingual in 3 languages (English, Bosnian and Spanish)
- Marketing strategy
- Market intelligence
- Database Management
- Systems and software expertise
- Sales Coaching
- POS System expert
- Exceptional multi-tasker
- Product and service management
- Exceeds sales goals
Languages
Serbian, English , Spanish
Native or Bilingual
Timeline
Sales Associate Manager
Modern Pastry Shop
08.2018 - 10.2023
Waitress
Townline Diner
05.2012 - 06.2018
Sales Associate
Mozzicato Bakery & Pastry Shop
03.2007 - 06.2012
Manchester Community Clllage
Associates from Addiction Counseling
Sport And Science Medical Academy High School
High School Diploma from High School Teaching
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