Stephen Ortez
Revere,Massachusetts
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Cashier/Server
Modern Pastry Shop
Revere, Massachusetts
04.2021 - Current
- Operated the cash register efficiently and accurately, and processed payments by cash.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Gave table service to customers.
- Maintained work area and kept cash drawer organized.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Community Service Volunteer
First Congregational Church
Revere, Massachusetts
05.2024 - 06.2024
- I provided assistance to clients in need of food, clothing and other resources.
- I assisted those with multiple bags by helping them carry them to their car.
- I helped bag the food and other resources.
- I helped clean everything up at the end.
Education
High School Diploma -
Revere High School
Revere06-2024
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Cleaning and sanitizing
- Payment collection
- Inventory restocking
- Customer service
- Loss prevention
- Cash register operation
- Clear communication
- Customer assistance
- Order taking
- ID verification
- Product recommendations
Languages
English
Native/ Bilingual
Spanish
Professional
Affiliations
- Working Out
- Journaling
- Church
- Reading
- Copywriting
Timeline
Community Service Volunteer
First Congregational Church
05.2024 - 06.2024
Cashier/Server
Modern Pastry Shop
04.2021 - Current
High School Diploma -
Revere High School
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