Grace Tschetter
Sioux Falls,SD
Summary
Dynamic and dedicated professional with extensive experience at Buffalo Wild Wings, excelling in customer service and cash handling. Proven ability to resolve issues swiftly and enhance customer relations, fostering loyalty. Recognized for strong teamwork and reliability, consistently maintaining a clean and organized environment to elevate the dining experience.
Overview
7
7
years of professional experience
Work History
Cashier/Server
Buffalo Wild Wings
Fargo, ND
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to ensure timely service during peak hours.
- Implemented cash handling procedures to minimize discrepancies and enhance accuracy.
- Adapted quickly to changing situations, ensuring smooth operations during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
B&G Milky Way
Sioux Falls, SD
06.2019 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Assisted in inventory management, restocking shelves as needed to ensure product availability.
- Collaborated with team members to enhance workflow and improve service delivery.
- Handled cash register operations, ensuring accurate cash handling and reconciliation at end of shifts.
- Trained new staff on operational procedures and customer engagement techniques effectively.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Host
Kravn
Sioux Falls, SD
01.2022 - 08.2024
- Greeted and seated guests, ensuring welcoming atmosphere and positive first impressions.
- Managed reservations and waitlists efficiently using restaurant management software.
- Assisted servers by communicating guest needs and preferences to enhance dining experience.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
Education
High School Diploma - Criminal Justice
North Dakota State University
Fargo, NDSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Cash management
- Payment processing
- Product restocking
- Product knowledge
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
Timeline
Cashier/Server
Buffalo Wild Wings
10.2025 - Current
Host
Kravn
01.2022 - 08.2024
Cashier
B&G Milky Way
06.2019 - Current
High School Diploma - Criminal Justice
North Dakota State University