Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ILEAN MACHADO

Lakeland

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

14
14
years of professional experience

Work History

production

SS Designs
02.2024 - 11.2024
  • Company Overview: Florida
  • Florida
  • Streamlined production processes, maintaining and calibrating complex machinery.
  • Optimized production processes for increased efficiency and costeffectiveness.

production

Cantex inc
09.2023 - 01.2024
  • Company Overview: Florida
  • Florida
  • Streamlined defect identification processes, significantly reducing production errors.
  • Followed production schedule given by crew chief.
  • Documented production activity in logs and job tickets.

Professional 1 Administration Collection and Collection Area

Red Venezuela C.a
01.2019 - 01.2020
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Human resources analyst

Dirección General de Centros de Comando, Control y Telecomunicaciones VEN-911
01.2018 - 12.2018
  • Enhanced employee engagement with the development and execution of targeted communication strategies.

Claims Analyst

Telecomunicaciones Movilnet C.A
01.2016 - 01.2018
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.

Customer Service Executive

Telecomunicaciones Movilnet C.A
01.2011 - 01.2016
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Education

BBA -

Colegio Universitario Francisco De Miranda
Venezuela
06-2017

High School Diploma -

Colegio Agustiniano San Judas Tadeo
Venezuela
07-2011

Skills

  • Onboarding processes
  • Training and mentoring
  • Job evaluation
  • Employee relations
  • Paperwork processing
  • Payroll administration
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Microsoft office

Languages

Spanish
Native or Bilingual

Timeline

production

SS Designs
02.2024 - 11.2024

production

Cantex inc
09.2023 - 01.2024

Professional 1 Administration Collection and Collection Area

Red Venezuela C.a
01.2019 - 01.2020

Human resources analyst

Dirección General de Centros de Comando, Control y Telecomunicaciones VEN-911
01.2018 - 12.2018

Claims Analyst

Telecomunicaciones Movilnet C.A
01.2016 - 01.2018

Customer Service Executive

Telecomunicaciones Movilnet C.A
01.2011 - 01.2016

BBA -

Colegio Universitario Francisco De Miranda

High School Diploma -

Colegio Agustiniano San Judas Tadeo

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ILEAN MACHADO