Ileana Cruz
Easton,PA
Summary
Proficient, reliable and caring nursing team member offering outstanding patient-facing experience. Offering excellent communication and good judgment. Offering 1 year of healthcare experience. Adept at addressing patient needs with compassionate care and attention to detail. Excellent reputation for resolving problems and improving customer satisfaction. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
18
18
years of professional experience
1
1
Certification
Work History
LPN
Kirkland Village
Bethlehem, PA
08.2021 - Current
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Cared for wounds, provided treatments and assisted with procedures.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Managed appointment calendar for scans, lab tests and evaluations.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
- Assisted with admissions, appointments, transfers and discharges.
- Comforted and counseled patients and families throughout care process.
- Performed routine evaluations of each patient's status, needs and preferences.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Performed functional assessments for admission and discharge.
- Monitored and tracked patient vitals in [Software] to keep team informed of changing conditions.
- Obtained patient vital signs and input/output measurements from inpatients.
Pharmacy Technician
Rite Aid
Easton, PA
08.2004 - 07.2021
- Ordered medicines daily to ensure compliance with demands and needs
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Assisted pharmacist by filling prescriptions for countless customers daily and responding to patient questions regarding issue
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Restocked automated medication dispensing equipment
- Stocked, labeled and inventoried medication to keep accurate records
- Processed incoming drug orders
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Set up and modified patient profiles in nexgen to include current information such as medications and insurance details
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Collected co-payments or full payments from customers
- Reviewed and verified customer information and insurance provider information
- Processed over countless prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Ensured proper entry and processing of patients' prescriptions into internal system
- Communicated instructions to patients or caregivers
- Counted and labeled prescriptions with correct item and quantity
- Assisted pharmacist by filling prescriptions for countless customers daily and responding to patient questions regarding issues
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
LPN Diploma - Nursing
Falcon Institute of Health And Science
Bethlehem, PA01.2021
Dental Assisting
Leigh Valley School of Dental Assisting
881 3rd St, Whithall, PA 1805208.2018
High School Diploma -
Easton Area High School
Easton, PA06.2000
Skills
- Conditions Reporting
- Information Compiling and Auditing
- Wound Dressing
- Needs Assessment
- Recording Vital Signs
- Examination and Test Preparation
- Call Answering and Assistance
- Medical History Documenting
- Tracking Symptoms
- Multi-Tasking and Prioritization
- Patient Medical Histories
- Sample Collection
- Intramuscular Injections
- Rapid Strep Testing
- Specimen Results Interpretation
- Administering Immunizations
- Pulse Oximetry Tracking
- Medication Side Effect Knowledge
- Patient and Caregiver Education
- Patient Charting and Reporting
- Interdisciplinary Care
- Medical Equipment Usage
- Nursing Assistance
- Assessing Residents
- Height and Weight Measurement
- Medical Paperwork Processing
- Quality Improvement Activities
- HIPAA and Confidentiality Compliance
- Complex Problem-Solving
- Lab Specimens and Collections
- Patient Care and Monitoring
- Recordkeeping and Maintenance
- Quality Assessments
- Active Learning
- Personal Care Support
- Proper Waste Disposal
- Nursing Intervention Evaluations
- Equipment Assembly
- Physician Support
- Supporting Daily Living Needs
- Transportation Assistance
Certification
- CPhT - Certified Pharmacy Technician
- LPN Diploma
Timeline
LPN
Kirkland Village
08.2021 - Current
Pharmacy Technician
Rite Aid
08.2004 - 07.2021
LPN Diploma - Nursing
Falcon Institute of Health And Science
Dental Assisting
Leigh Valley School of Dental Assisting
High School Diploma -
Easton Area High School