Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ileana Espinoza

El Centro,CA

Summary

Professional with broad experience in leading day programs, fostering collaborative environment, and driving impactful results. Skilled in program development, team leadership, and client engagement. Adaptable, reliable, and focused on achieving goals through effective communication and strategic planning. Known for high standards and ability to navigate changing needs seamlessly.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Program Lead

ARC
09.2024 - Current
  • Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours of programming.
  • Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
  • Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
  • Collaborated with other staff members to design engaging, age-appropriate curriculum for after-school programs.

Professional Expert Lead

Imperial Valley College
08.2023 - Current
  • Served as a mentor for new tutors, offering guidance on lesson planning, time management, and effective communication techniques.
  • Created semester schedules for staff members to ensure appropriate coverage during peak hours or high-demand periods.
  • Resolved guest complaints professionally, maintaining positive relationships with students for future tutoring opportunities.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Lead Tutor

Imperial Valley College
08.2023 - 06.2024
  • Collaborated with fellow tutors to share best practices and enhance the overall service quality.
  • Maintained accurate records of each student's progress, using this information to inform future instruction effectively.
  • Promoted a positive learning environment by fostering open student communication and collaboration.
  • Supported students with helpful study habits and exam strategies.
  • Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.

Crew Member

Auntie Anne's
06.2022 - 07.2023
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from the management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Associate of Science - Nursing

Imperial Valley College
Imperial, CA
06-2024

High School Diploma -

Southwest High School
El Centro, CA
06.2022

Skills

  • Problem-solving skills
  • Critical thinking
  • Customer Service
  • Communication skills
  • Teamwork
  • Creativity
  • Flexibility
  • Certified in CPR/AED

Certification

  • Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
  • Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Program Lead

ARC
09.2024 - Current

Lead Tutor

Imperial Valley College
08.2023 - 06.2024

Professional Expert Lead

Imperial Valley College
08.2023 - Current

Crew Member

Auntie Anne's
06.2022 - 07.2023

Associate of Science - Nursing

Imperial Valley College

High School Diploma -

Southwest High School

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Ileana Espinoza