Ileana Frausto
Qamaria
ONTARIO,CA
4
years of professional experience
Business Administration student at the University of California, Riverside with over three years of experience as a server and barista in fast-paced hospitality environments. Passionate about creating a welcoming experience for every guest while staying organized, working efficiently under pressure, and supporting my team to ensure excellent service.
Work History
Barista
10 Months- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated espresso machine and other coffee brewing equipment effectively.
- Assisted in inventory management, ensuring stock levels met demand.
- Provided exceptional customer service, enhancing overall customer experience.
- Handled cash transactions accurately, ensuring register balance at shift end.
Server
1 Year 11 Months- Delivered exceptional guest service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall service quality.
- Assisted in training new staff on menu items, service standards, and operational procedures for improved performance.
- Managed multiple tables simultaneously while providing timely food and beverage service to guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Take-Out Server/Certified Trainer
1 Year 1 Month- Provided exceptional customer service, ensuring positive dining experiences and repeat business.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Managed multiple tables efficiently, prioritizing guest needs during peak hours.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma
Bachelor of Science - Business Administration
Skills
Comfortable in a Fast-Paced Environment
Communication
Adaptability
Problem Solving
Attention to detail
Team player
POS systems
Food Handlers Card
Guest Relations & Customer Service
Upselling & Menu Recommendations
Timeline
Barista
Qamaria
10.2025 - CurrentRead More
Server
TopGolf
12.2023 - 11.2025Read More
Server/Take-Out Server/Certified Trainer
Olive Garden
11.2022 - 12.2023Read More
Colony High School
High School Diploma
Read More
University of California, Riverside
Bachelor of Science from Business Administration
Read More