Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ileana Grullon

Miami Gardens,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Spanish Interpreter and Customer Service

CryaCom
04.2024 - Current
  • Excellent Customer Service between parties of different fields.
  • Maintained message content tone and emotion as closely possible.
  • 98% average on positive feedbacks from customers
  • Handle 75+ calls daily.

Spanish Interpreter and Customer Service

Language Line Solutions
01.2021 - 03.2024
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Maintained message content, tone and emotion as closely possible
  • Excellent Customer Service between parties of different fields.

Coordinator

Marks Homecare
04.2017 - 02.2020
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

Associate of Arts - Marketing

PUCCUM
Dominican Republic
06.2015

Skills

Fluent in Spanish and English

Ability to manage time and meet deadlines

Adaptability

Public Relations

Ability to identify problems, analyze causes and propose solutions

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Spanish Interpreter and Customer Service

CryaCom
04.2024 - Current

Spanish Interpreter and Customer Service

Language Line Solutions
01.2021 - 03.2024

Coordinator

Marks Homecare
04.2017 - 02.2020

Associate of Arts - Marketing

PUCCUM

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Ileana Grullon