ILEANA HERNANDEZ
Houston,Texas
Summary
Personable and reliable professional with a strong work ethic and the ability to quickly learn and adapt to new tasks. Solid understanding of workplace safety standards and basic operational procedures, complemented by skills in time management and proficient tool usage. Dedicated to contributing to team success by ensuring high standards of work quality and consistently striving for excellence. Eager to leverage strengths in a dynamic environment that values dedication and continuous improvement.
Overview
2
2
years of professional experience
Work History
Animal Care Specialist
Houston SPCA
09.2024 - Current
- Provided daily care and enrichment for animals in shelter environment.
- Assisted with animal handling during intake and adoption processes.
- Maintained accurate records of animal health and behavior observations.
- Collaborated with veterinary staff to support medical treatments and vaccinations.
- Administered prescribed medications accurately and timely, improving overall health outcomes of treated animals.
- Maintained clean habitats by following strict sanitation protocols, minimizing the spread of disease among animal populations.
- Managed daily feeding schedules, adjusting diet plans as needed based on individual nutritional requirements and health concerns.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Sales Associate
Zumiez
02.2024 - 06.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Organized merchandise displays to optimize customer engagement and boost sales visibility.
- Trained new staff on operational procedures and effective customer service techniques for consistency in service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
Alief Hastings High School
Houston, Texas06.2024
Skills
- Flexible Schedule
- Supply Coordination
- Staff training support
- Teamwork and Collaboration
- Operations Support
- Product Sales
- Relationship Building
- Verbal/Written communication
- Strong Teamwork Abilities
- Adoption process assistance
- Veterinary collaboration
- Multitasking capacity
- Time management
- Health observation
- Sanitation protocols
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Animal Care Specialist
Houston SPCA
09.2024 - Current
Sales Associate
Zumiez
02.2024 - 06.2024
High School Diploma -
Alief Hastings High School