Ileana Montes De Oca
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am a dependable candidate that works with little or no supervision and will fulfill companies needs with accuracy and success. I am also very detail-oriented team player with strong organizational skills and able to communicate with team members as well with public, decision maker with a strong eye for detail and a proactive nature and apply negotiation skills when needed.
My standards have and always will be to be a hardworking individual and passionate in any position/task assigned to.
Overview
34
34
years of professional experience
Work History
Mortgage Loan Processor
Everett Financial Dba Supreme Lending
10.2021 - 12.2023
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Mortgage Loan Processor
Primary Residential Mortgage Inc
01.2014 - 10.2021
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Court Records Specialist 1, Criminal Division
Miami Dade County Clerk Of Courts
01.1990 - 04.1998
- Clerk to Administrative judge of Juvenile Division.
- file maintenance of daily court calendar and other court operational activities; docketing court and case information for data processing
- Served as liaison with the judiciary; official record keeper of all court procedures;assist attorneys and the public of official public records;
- worked with little or no supervision.
Education
Bachelor of Arts - Public Administration
Florida International University
Miami FL04.1998
Skills
- Excellent verbal and writing skills
- Bi-Lingual (Spanish and English)
- Proficient in personal computers and typing, data entry wpm 65-80 wpm to include knowledge with Microsoft Word, Excel and Power Point
- Excellent customer service skills with detailed explanation of services rendered
- Work with little or no supervision with adherence to company rules and regulations
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Processor
Everett Financial Dba Supreme Lending
10.2021 - 12.2023
Mortgage Loan Processor
Primary Residential Mortgage Inc
01.2014 - 10.2021
Court Records Specialist 1, Criminal Division
Miami Dade County Clerk Of Courts
01.1990 - 04.1998
Bachelor of Arts - Public Administration
Florida International University
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