Ileana Montes De Oca
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am a dependable candidate that works with little or no supervision and will fulfill companies needs with accuracy and success. I am also very detail-oriented team player with strong organizational skills and able to communicate with team members as well with public, decision maker with a strong eye for detail and a proactive nature and apply negotiation skills when needed.
My standards have and always will be to be a hardworking individual and passionate in any position/task assigned to.
Overview
34
34
years of professional experience
Work History
Mortgage Loan Processor
Everett Financial Dba Supreme Lending
Dallas, TX
10.2021 - 12.2023
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Mortgage Loan Processor
Primary Residential Mortgage Inc
Salt Lake City UT
01.2014 - 10.2021
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Court Records Specialist 1, Criminal Division
Miami Dade County Clerk Of Courts
Miami FL
01.1990 - 04.1998
- Clerk to Administrative judge of Juvenile Division.
- file maintenance of daily court calendar and other court operational activities; docketing court and case information for data processing
- Served as liaison with the judiciary; official record keeper of all court procedures;assist attorneys and the public of official public records;
- worked with little or no supervision.
Education
Bachelor of Arts - Public Administration
Florida International University
Miami FL04.1998
Skills
- Excellent verbal and writing skills
- Bi-Lingual (Spanish and English)
- Proficient in personal computers and typing, data entry wpm 65-80 wpm to include knowledge with Microsoft Word, Excel and Power Point
- Excellent customer service skills with detailed explanation of services rendered
- Work with little or no supervision with adherence to company rules and regulations
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Processor
Everett Financial Dba Supreme Lending
10.2021 - 12.2023
Mortgage Loan Processor
Primary Residential Mortgage Inc
01.2014 - 10.2021
Court Records Specialist 1, Criminal Division
Miami Dade County Clerk Of Courts
01.1990 - 04.1998
Bachelor of Arts - Public Administration
Florida International University