ILEANA MURRAY
Norristown,PA
Summary
Senior management professional with 20+ years of experience providing strategic leadership and driving operational excellence to support organizational success. Skilled in process optimization, problem-solving, and cross-functional collaboration, with a strong focus on delivering measurable results. Adept at navigating complex challenges, making sound decisions, and adapting to evolving business needs. Recognized for effective communication, strategic thinking, and the ability to develop and lead high-performing teams.
Overview
27
27
years of professional experience
Work History
Senior Manager of Revenue Analytics
Envision Physicians Services
04.2024 - Current
- Build and apply data analytics tools to strengthen data quality, enabling early detection and resolution of errors that could lead to claim rejections.
- Manage and approve CPT code requests, ensuring accuracy, compliance, and alignment with clinical and billing guidelines.
- Oversee development, maintenance, and delivery of revenue-related reports, dashboards, and performance reviews for executive leadership
- Collaborated closely with peers from other departments to drive organizational success.
- Managed large-scale projects and introduced new systems, tools, and processes.
- Mentored staff, fostering professional growth and enhancing team performance across departments.
- Lead initiatives to move payors from paper to electronic billing, reducing manual workflows and enhancing revenue cycle performance.
Manager of Revenue Analytics
Envision Physician Services
07.2017 - 04.2024
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures for electronic claims, system configuration, ERA and EFT.
- Cooperated and communicated effectively with various departments to ensure that claim submission errors are resolved quickly.
- Identify and implement opportunities to create new or improved processes for our department as well as others within the company.
- Assist Senior Director with planning and developing the department budget.
- Manage the department needs for 16 people onsite and 4 in an offsite location.
- Encourage creative thinking, problem solving, and empowerment to improve morale and teamwork.
Senior Reimbursement Analyst
Envision Physician Services
07.2014 - 07.2017
- Create and distribute fee proposals for approval to divisional leadership nationwide.
- Complete data analysis to identify errors in the billing system or with claim submissions.
- Assist with supervision of the analysts and specialists in the department.
- Train and offer guidance to employees.
- Assist Analysts with projects.
- Oversee ERA and EFT process.
Intermediate Reimbursement Analyst
Envision Physician Services
12.2012 - 07.2014
- Create and distribute fee proposals for approval to divisional leadership nationwide.
- Convert claims that are billing on paper to being submitted electronical.
- Complete data analysis to identify errors in the billing system or with claim submissions.
- Research denials from electronic claim submission and rectify the issue.
- Submit requests to various departments for system maintenance.
- Oversee ERA and EFT process.
Reimbursement Analyst Associate
Envision Physician Services
10.2010 - 12.2012
- Responsible for adding three new clearinghouses to increase electronic claim submissions.
- Increase electronic claim submission from 78% to 91%.
- Complete data analysis to identify errors in the billing system or with claim submissions.
- Research denials from electronic claim submission and rectify the issue.
- Complete table audits of new clients each month.
- Prepare and distribute reports to upper management.
- Train new employees.
Reimbursement Specialist
Envision Physician Services
04.2009 - 10.2010
- Research denials from electronic claim submission and rectify the issue.
- Complete table audits of new clients each month.
- Research coding errors and submit requests to resolve the issue.
- Research coding guidelines for Nurse Practitioners and Physician Assistants across the country.
Application Support Specialist
Envision Physician Services
12.2001 - 04.2009
- Create, maintain and audit data in system.
- Analyze and distribute reports to upper management.
- Complete requests from various departments within the company.
- Train new and existing employees.
Coding Specialist
Envision Physician Services
08.2000 - 12.2001
- Accurately enter procedure codes and diagnosis codes into billing software.
- Provided ICD-9 and analyzed charts for acuity of care for care received in an emergency room.
Insurance Verification
Envision Physician Services
12.1998 - 08.2000
- Analyze and interpret patient medical records to determine insurance carrier.
- Research eligibility requirements for insurance carrier.
Education
Associate of Arts Degree - Healthcare Administration
University of Phoenix
08.2013
Skills
- Decision Making
- Problem Solving
- Tableau
- Microsoft Office
- Troubleshooting and problem resolution
- Data-driven decision making
- Cross-functional collaboration
- Operations management
- Data analytics
- Talent development
- Teamwork and collaboration
- Process improvement
- Training and development
- Problem resolution
Timeline
Senior Manager of Revenue Analytics
Envision Physicians Services
04.2024 - Current
Manager of Revenue Analytics
Envision Physician Services
07.2017 - 04.2024
Senior Reimbursement Analyst
Envision Physician Services
07.2014 - 07.2017
Intermediate Reimbursement Analyst
Envision Physician Services
12.2012 - 07.2014
Reimbursement Analyst Associate
Envision Physician Services
10.2010 - 12.2012
Reimbursement Specialist
Envision Physician Services
04.2009 - 10.2010
Application Support Specialist
Envision Physician Services
12.2001 - 04.2009
Coding Specialist
Envision Physician Services
08.2000 - 12.2001
Insurance Verification
Envision Physician Services
12.1998 - 08.2000
Associate of Arts Degree - Healthcare Administration
University of Phoenix