Ileana Orihuela

• Assisted in the design and implementation of salary structures for various departments, based on in-depth research on current job trends and market data.
• Performed complex calculations related to employee compensation, including bonuses, overtime pay, shift differentials, and other allowances.
• Analyzed job descriptions to determine appropriate pay grades for new hires and existing employees.
• Administered employee insurance, pension, and savings plans, working with insurance brokers and plan carriers for FedEx Supply Chain Canada.
• Evaluated job positions to determine classification, exempt or non-exempt status and salary.
• Created detailed presentations outlining proposed changes to existing benefit plans or introduction of new ones.
• Monitored budget allocations associated with employee compensation programs in order to ensure adherence with predetermined spending limits.
• Developed and maintained company-wide job description records and library.
• Maintained up-to-date records regarding all aspects of employee compensation including base salaries, bonus payments, stock options.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Ensured compliance with applicable laws, regulations, and organizational policies regarding compensation matters.

• Interviewed prospective employees and provided input to HR on hiring decisions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality, and conformance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Monitored compliance with industry regulations for Latin America to mitigate risk.
• Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
• Managed annual budgeting process for Laton America, including forecasting and financial analysis to optimize resources.
• Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
• Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Established effective communication channels between different departments within the organization.
• Established and maintained relationships with key stakeholders to support business objectives.
• Managed a team of two employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Conducted performance reviews and provided feedback to direct reports for career development.

• Develop compensation and benefit recommendations for the Caribbean and Puerto Rico, based on a thorough analysis of local competitive markets, economic conditions, the internal environment, and financial impact, to ensure total rewards are within the limits of the division's business plan.
• Responsible for the employee assistance program for LAC and the Caribbean's short-term disability.
• Prioritize and excel in project management skills and assignments in leading several projects, such as Brazil's Rationalization of Benefits, the termination of the Caribbean Retirement Savings Plan, the CarePlus healthcare transition in Brazil, and Workday SME for the Compensation worklet.
• Communicate effectively changes to compensation and benefit plans, or any other pertinent information, to Latin American and Caribbean employees where changes have taken place.
• Lead complex job analysis and job evaluation activities to determine market-competitive, targeted compensation for positions at all levels in the organization.
• Review compensation and benefits survey submissions for Mercer and Towers Watson.
• Key advisor for all of LAC's benefit programs.
• Excel in customer relations to continue to provide the Purple Promise, and People-Service-Profit Philosophy.
• I have occasionally acted as the Compensation and Benefits Manager.

• Performed diverse administrative duties for a corporate officer who was involved with high-level contacts and exposure to sensitive information, necessitating considerable use of tact, diplomacy, discretion, and judgment.
• Responsible for arranging and coordinating conferences and meetings.
• Processed, coordinated, and followed up with vendor accounting on payment and expense reports.

Associate Financial Analyst - 2004 - 2006

• Responsible for approving comprehensive discount requests for LAC customers.
• Internal business consultant to Sales.
• Analyze top customer accounts, and advise on strategies to gain or retain business, while improving profit margins and maintaining revenue growth.
• Created pricing strategies, including country discount matrices, list rate reviews, and special customer programs.
• Performed ad hoc P&L analyses and provided recommendations for new products, services, portfolios, and country profitability improvement initiatives. Supported SCORPIO and communicated financial profitability results to upper management.
• Responsible for the annual revenue plan for the GSP countries within Latin America and the Caribbean.
• Developed financial and profitability models based on Scorpio cost allocation and operation cost estimates.
• Responsible for the monthly fuel surcharge index for all LAC countries, including the fuel surcharge for IXF/ATA. FedEx Express - Latin American and Caribbean Headquarters.