Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ileana Rodriguez Meza

19118 Alameda Avenue, Tornillo,TX

Summary

Dedicated and caring Process Assistant with strong communication skills and drive to excite associates about working in Amazon. Specializing in creating stimulating environments that help associates achieve full potential and enjoy the workplace. Communicates effectively and maintains strong relationships with associates and management. Meticulous and systematic skilled in organizing, planning and managing daily business needs. Bringing solid expertise in coordinating documents, reports and records. Committed offering solid skills to peers and resilience to handle challenges of fast-paced environments.

Overview

13
13
years of professional experience

Work History

HR Associate

Amazon
El Paso, TX
09.2024 - Current
  • Responded to advanced issues with professional and relationship-focused approach.
  • Supported special projects upon request from department manager.
  • Advised and assisted specific staff members to support understanding of changes and implementation of streamlined processes.
  • Administered employee benefits and answered questions about policies and procedures.
  • Managed employee onboarding and orientation programs for new hires.
  • Assisted in performance management processes, providing support to supervisors.
  • Managed employee relations issues such as grievances, disciplinary action, conflict resolution.
  • Provided administrative support for HR projects and initiatives.

Process Assistant

Amazon
El Paso, Texas
09.2021 - 09.2024
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Supported training sessions for new hires on company procedures.
  • Provided support to team members in resolving process-related issues.
  • Prepared reports summarizing process performance, progress, and recommendations for optimization.
  • Responded to advanced issues with professional and relationship-focused approach.

Financial Aid Student Assistant

Soc LLC
El Paso, TX
12.2020 - 08.2021
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Processed and prepared business or government forms and expense reports.

Quality Assurance Analyst

TriWest Healthcare Alliance
El Paso, TX
03.2016 - 11.2020
  • Used quality monitoring system to compile and track individual and team performance.
  • Communicated regularly with management to discuss quality trends.
  • Conducted internal audits to measure adherence to established QA standards.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Created, edited and updated project manuals and technical documentation used by entire QA team.

Quality Assurance Analyst

Hewlett Packard Enterprise
El Paso, TX
10.2012 - 02.2016
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Monitored and facilitated bug resolutions to optimize software.
  • Communicated regularly with management to discuss quality trends.
  • Trained and led staff on proper QA standards.
  • Created, edited and updated project manuals and technical documentation used by entire QA team.

Student Teaching Intern

Immanuel Christian School
El Paso, TX
01.2015 - 05.2015
  • Assisted classroom teacher with preparing, typing, copying and filing learning materials.
  • Provided students with one-on-one lesson review sessions, after school tutoring and helped with materials questions.
  • Observed educators teaching various lessons, interacting with students and managing classrooms to gain insight and understanding of duties and responsibilities.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Collaborated with classroom teacher on grading and feedback for students' assignments, tests and projects.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Kept classroom neat, clean and well-organized, enabling students and teachers to quickly find needed materials.

Education

Bachelor of Science - Early Childhood Education

University of Phoenix
Santa Teresa, NM
05.2015

Associate of Arts - General Education

El Paso Community College
El Paso, TX
05.2005

High School Diploma -

Ysleta High School
El Paso, TX
05.2002

Skills

  • Management Support
  • Performance Monitoring
  • Differentiated Instruction
  • Effective Communication Skills
  • Behavior Management
  • Computer Skills
  • Production Deadline Management
  • Group and Individual Instruction
  • Behavior Modeling
  • Organization and Prioritization
  • Behavior Redirection
  • Complex Problem-Solving
  • Stress Management
  • Multicultural Awareness

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

HR Associate

Amazon
09.2024 - Current

Process Assistant

Amazon
09.2021 - 09.2024

Financial Aid Student Assistant

Soc LLC
12.2020 - 08.2021

Quality Assurance Analyst

TriWest Healthcare Alliance
03.2016 - 11.2020

Student Teaching Intern

Immanuel Christian School
01.2015 - 05.2015

Quality Assurance Analyst

Hewlett Packard Enterprise
10.2012 - 02.2016

Bachelor of Science - Early Childhood Education

University of Phoenix

Associate of Arts - General Education

El Paso Community College

High School Diploma -

Ysleta High School

Similar Profiles

CREATE PROFILE