Paul Sleeman
Elkhorn,WI
Summary
I help my peers and leaders to develop and learn new skills in order to create and support an environment of both collaboration and developmental opportunity within the day to day operations of The Home Depot.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Service Center Offline Support Associate
The Home Depot
Atlanta, GA
07.2023 - Current
- Provided customer service support for associate inquiries and complaints.
- Completed requests for Employment Verifications, Workers Compensation, Workday Learning, and Subpoenas.
- Identified opportunities for process improvement and cost savings initiatives.
HR Service Center Online Contact Center Associate
The Home Depot
Atlanta, GA
11.2022 - 07.2023
- Implemented process improvement initiatives designed to enhance efficiency.
- Assisted customers with account issues, such as password resets, account activations, and billing questions.
- Answered customer inquiries via telephone and email, providing technical support and product information.
Online Contact Center Phone Representative
The Home Depot Inc
Kennesaw, GA
03.2022 - 11.2022
- Processed orders and returns over the phone while ensuring accuracy of information entered into system.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Ensured that all customer requests were handled efficiently in accordance with company policies.
Sales Associate
Home Depot
Lake Geneva, WI
12.2019 - 06.2020
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection and sizing.
Education
Associate of Applied Science - Leadership Development
Gateway Technical College
Elkhorn08-2022
Associate of Applied Science - Human Resources Management
Gateway Technical College
ElkhornSkills
- Preparing reports
- Data Entry
- Management Support
- Customer Service
- Computer Skills
- Work Planning and Prioritization
- Multiple Priorities Management
- Complex Problem-Solving
- Issue Resolution
- Policy Implementation
- Attention to Detail
- Record and File Management
- Research abilities
- Process Improvement
- Decision-Making
- Adaptable and Flexible
- Time Management
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Relationship Building
- Performance Evaluations
- Performance Improvement
- Computer Proficiency and Microsoft Office
Certification
- Certification of Leadership Essentials - December 11, 2021
- Certification of Technical Supervisor - August 13, 2022
- Certificate of Human Resource Management - August 13, 2022
Timeline
HR Service Center Offline Support Associate
The Home Depot
07.2023 - Current
HR Service Center Online Contact Center Associate
The Home Depot
11.2022 - 07.2023
Online Contact Center Phone Representative
The Home Depot Inc
03.2022 - 11.2022
Sales Associate
Home Depot
12.2019 - 06.2020
Associate of Applied Science - Leadership Development
Gateway Technical College
Associate of Applied Science - Human Resources Management
Gateway Technical College
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