Ileana Tapia
Orlando,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
25
25
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
Orlando, FL
09.2020 - Current
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Supervised employees through planning, assignments, and direction.
General Manager of Food Service
KBP Foods
Saint Petersburg, FL
08.2018 - 09.2020
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Distributed food to service staff for prompt delivery to customers.
- Implemented cost control measures to reduce expenses and increase profitability.
- Responded to customer concerns efficiently, accurately and with detailed information.
General Manager
Encanto Restaurant
San Juan , Puerto Rico
09.1999 - 08.2018
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Quality Control Inspector
Encanto Restaurant
San Juan, Puerto Rico
12.2012 - 08.2017
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
Education
Bachelor of Education - English
University of Puerto Rico
Arecibo, PR05-2000
Skills
- Branding
- Sales
- Advertising and marketing
- Global sales and marketing
- Team player
- Profit and loss accountability
- Strategy
- Financial document control
- Staff training
- Sales expertise
- Cost analysis and savings
- Multimillion-dollar P&L management
- Team building
- Staffing
Timeline
General Manager
Chipotle Mexican Grill
09.2020 - Current
General Manager of Food Service
KBP Foods
08.2018 - 09.2020
Quality Control Inspector
Encanto Restaurant
12.2012 - 08.2017
General Manager
Encanto Restaurant
09.1999 - 08.2018
Bachelor of Education - English
University of Puerto Rico