Ileana Vela
Sylmar,CA
Summary
Knowledgeable Case Manager experienced in coordinating care for Families and individuals. Proactive and resourceful with a strong knowledge of community resources. Effective communicator with a passion for helping others. Talented Case Manager is adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Behavioral Systems Southwest
Van Nuys, CA
09.2021 - Current
- Federal Bureau of Prisons Case Manager work in an institutional setting, engaging in correctional casework. It involves interacting with inmates, assessing their needs, and developing individualized plans for rehabilitation. Work in an advisory capacity with Inmates to help reintroduce them to the community.
- Evaluate, develop, and analyze program needs for inmates, including assessing educational, vocational, mental health, and substance abuse treatment programs.
- Maintain accurate and effective rehabilitation plans, and monitor client progress through regular follow-up, case records, and documentation according to agency and United States Probation Officers guidelines.
- Complete financial monthly budgets, and monitor progress toward goals.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Provided crisis intervention support for clients in emergency situations.
Life Coach
House of Velas
Sylmar, CA
07.2018 - Current
- Helped clients identify goals, obstacles, and strategies for attaining greater fulfillment.
- Fostered an environment that was safe for honest exploration into issues related to personal growth.
- Listened compassionately while validating the experiences of each client.
- Assisted clients with developing problem-solving skills to manage difficult situations.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management.
Residential Counselor/Case Manager
Five Acers
Altadena, CA
02.2012 - 06.2018
- Responded to crises quickly to maintain calm and immediately determine the level of assistance needed, monitored and eliminated hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Counseled and prepared residents for transition to independent living.
- Participated in court proceedings related to cases involving children.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
Family Support Specialist
Friends of the Family Pet Store
North Hills, CA
02.2015 - 02.2015
- Assisted with the development of parenting skills and strategies for families, and provided case management services to families in need of assistance.
- Conducted home visits to assess family dynamics and needs, and educated parents on child development milestones and positive discipline techniques.
- Developed and implemented individualized service plans for clients.
- Collaborated with community partners to ensure families received adequate resources.
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Ensured all documentation was accurate and up-to-date according to agency policies.
Crisis Advocate
Valley Trauma Counseling Center
Van Nuys, CA
09.2011 - 02.2012
- Supported victims through medical exams, police interviews, and court appearances.
- Collaborated with other professionals such as social workers, psychiatrists, and psychologists to develop treatment plans for clients.
- Managed 24-hour helpline providing emergency assistance to callers in need.
- Responded promptly and appropriately when contacted by first responders regarding potential trauma cases.
- Acted as an advocate for vulnerable populations during times of distress or trauma.
- Offered counseling and stabilization support to reintroduce calm in crises.
Education
Some College (No Degree) - Psychology
Souther New Hampshire Institute of Art
Hooksett, NHSkills
- Client Advocacy
- Needs Assessment
- Case Management
- Emotional Awareness
- Email and Telephone Etiquette
- Patient Needs Assessment
- Documentation and Reporting
- MS Office
- Problem-Solving
- Home Visits and Inspections
- Crisis Intervention
- Case Documentation
- Social Work
- Court Mandated Reporter
- Relationship Building
- Positive Attitude
- Conflict Resolution
- Organization and Multitasking
- Staff Management
Languages
Spanish
Professional
Certification
AcersNuysNuys
- Mandated Reporter, ASQ-3 ASQ:SE, PHQ Depression, Foundational and Model Implementation for the Parents as Teachers Program, Family Visitation Coach.
- Sexual Assault Training Program, Professional Assault Crisis Training with Restraint
- Behavior Problems and Psychological Disorders, Multi-family Group Starting a Nonprofit, Nonprofit Management, Grant Writing, Staff Self Awareness II and Development
Affiliations
- Maintaining mental and physical health by attending the gym and enjoying outdoor activities.
Timeline
Case Manager
Behavioral Systems Southwest
09.2021 - Current
Life Coach
House of Velas
07.2018 - Current
Family Support Specialist
Friends of the Family Pet Store
02.2015 - 02.2015
Residential Counselor/Case Manager
Five Acers
02.2012 - 06.2018
Crisis Advocate
Valley Trauma Counseling Center
09.2011 - 02.2012
Some College (No Degree) - Psychology
Souther New Hampshire Institute of Art
AcersNuysNuys
- Mandated Reporter, ASQ-3 ASQ:SE, PHQ Depression, Foundational and Model Implementation for the Parents as Teachers Program, Family Visitation Coach.
- Sexual Assault Training Program, Professional Assault Crisis Training with Restraint
- Behavior Problems and Psychological Disorders, Multi-family Group Starting a Nonprofit, Nonprofit Management, Grant Writing, Staff Self Awareness II and Development
Similar Profiles
Kristen KennellyKristen Kennelly
School-Based Clinician at Southwest Behavioral Health & ServicesSchool-Based Clinician at Southwest Behavioral Health & Services
Nancy Parham RN BSNNancy Parham RN BSN
Registered Nurse at Southwest Behavioral And Health Services/ORSRegistered Nurse at Southwest Behavioral And Health Services/ORS
EMMA GANDARAEMMA GANDARA
RN at Southwest Behavioral & Health ServicesRN at Southwest Behavioral & Health Services