Ileen Chandra
Brisbane,CA
Summary
Supply Chain, Procurement, and Logistics professional with 20+ years of experience spanning purchasing, inventory planning, supplier management, and international export operations. Proven ability to manage end-to-end supply chain activities including purchase order management, vendor negotiations, freight forwarding, inventory optimization, Team leadership and regulatory compliance. Supervisory experience leading teams of 3–5 employees with responsibilities including training, performance evaluations, workload allocation, and customer escalation management. Strong knowledge of CargoWise, Salesforce, AES filings, FTR/BIS compliance, and global transportation operations across high-volume environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Export Supervisor
WATCHPOINT LOGISTICS, INC.
Burlingame, CA
01.2022 - Current
- Supervise daily operations of a 3–5 person logistics team, including workload distribution, coaching, training, and performance evaluations
- Act as liaison between account managers and customers to manage expectations and resolve service issues
- Ensure accurate customer profiles, SOPs, and pricing tariffs within Salesforce
- Monitor service failures using Salesforce Incident Management tools and support corrective action plans
- Oversee export compliance including FTR/BIS regulations and support audit requirements
- Optimize routing, carrier selection, and shipment execution for international logistics operations
- Provide escalation support for customer service and operational issues
- Ensure consistent service levels and operational efficiency across all workflows
- Supervised export operations to ensure compliance with international shipping regulations.
- Coordinated logistics activities, optimizing transportation routes for timely delivery.
- Managed documentation processes, ensuring accuracy and completeness of export paperwork.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
Buyer & Planner
AVIVE SOLUTIONS, INC.
Brisbane, CA
01.2020 - 01.2022
- Managed purchase orders supporting production and engineering material requirements
- Negotiated pricing, lead times, and supplier agreements to support cost and supply chain goals
- Maintained inventory levels to prevent shortages and support production schedules
- Coordinated with Engineering and Supplier Quality teams to resolve material issues
- Implemented and supported vendor-managed inventory (VMI) programs
- Ensured compliance with FDA and ISO-regulated manufacturing requirements
- Monitored supplier performance and supported continuous improvement initiatives
- Negotiated supplier contracts to optimize procurement costs and streamline purchasing processes.
- Developed strategic sourcing initiatives to enhance supplier performance and product quality.
Logistics Manager
UNITED BRANDS, INC.
01.2014 - 01.2020
- Managed domestic and international logistics operations across ocean, air, and ground freight
- Supervised logistics team and handled training, performance reviews, and workload allocation
- Negotiated carrier contracts and vendor agreements to reduce transportation costs
- Coordinated procurement-related logistics activities between suppliers, vendors, and customers
- Utilized CargoWise and Salesforce for shipment tracking, reporting, and customer management
- Oversaw export documentation, AES filings, and regulatory compliance requirements
- Served as escalation point for customer service and operational issues
Import & Export Manager
NOVO EXPRESS INTERNATIONAL / DGX DAX DHX
01.2010 - 01.2014
- Managed international freight forwarding operations including ocean, air, and ground shipments
- Coordinated customs documentation and export/import compliance requirements
- Negotiated carrier rates and managed vendor relationships
- Supported customer accounts and resolved logistics and shipment issues
- Ensured regulatory compliance for international transportation operations
Transportation Supply Chain Manager
KUEHNE + NAGEL
01.2006 - 01.2010
- Coordinated global freight forwarding and transportation operations
- Managed carrier relationships and shipment execution
- Supported inventory distribution and logistics planning
- Ensured compliance with international shipping regulations
- Contributed to process improvements and operational efficiency initiatives
Education
Diploma - undefined
South San Francisco High School
Engineering Technology
Sequoia Institute of Automotive Technology
Skills
- Procurement & Buying
- Purchase Order Management
- Supplier Negotiation
- Inventory Planning
- Vendor Management
- Cost Reduction
- VMI Programs
- Export Operations
- Freight Forwarding
- Ocean / Air / Domestic Shipping
- CargoWise
- Salesforce
- NetSuite
- QuickBooks
- AES Filings
- FTR / BIS Compliance
- Customs Documentation
- Team Supervision
- Training & Development
- Performance Reviews
- Carrier Management
- Customer Service
- Process Improvement
Websites
Certification
- CargoWise
- Salesforce
- NetSuite
- QuickBooks
- Microsoft Excel
- AES Filing
- FTR / BIS Compliance
- Export Documentation
- DOT Hazmat Certified (CFR49)
- IATA Dangerous Goods Regulations (DGR) Certified
- IMDG Code Knowledge
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Export Supervisor
WATCHPOINT LOGISTICS, INC.
01.2022 - Current
Buyer & Planner
AVIVE SOLUTIONS, INC.
01.2020 - 01.2022
Logistics Manager
UNITED BRANDS, INC.
01.2014 - 01.2020
Import & Export Manager
NOVO EXPRESS INTERNATIONAL / DGX DAX DHX
01.2010 - 01.2014
Transportation Supply Chain Manager
KUEHNE + NAGEL
01.2006 - 01.2010
Diploma - undefined
South San Francisco High School
Engineering Technology
Sequoia Institute of Automotive Technology