Ilena Hall
Summary
Dedicated and loyal retail professional with over 12 years of continuous experience at Walmart across multiple departments, steadily advancing into leadership roles. Received exemplary ratings on the most recent manager evaluation, highlighting strong leadership capabilities and readiness for advancement. Proven ability to lead and ,motivate teams, manage daily store operations and deliver excellent customer service, Recognized for discipline, responsibility, respect and loyalty, with a strong commitment to Walmart's values and long-term success. Ideal candidate for a Coach position.
Overview
2026
2026
years of professional experience
Work History
Stocking 3 Team Lead
Walmart
2022 - Current
- Scheduled, supervised and coordinated a team of associates to ensure efficient stocking and merchandising metrics were met to the performance standard
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained and mentored new team members by relaying information on company procedures and safety requirements
- Promoted a positive structured work environment by fostering teamwork and open communication
Overnight Stocker
Walmart
2021 - 2022
- Organized and restocked merchandise to maintain product availability and store presentation
- Collaborated with team members to ensure timely completion of overnight inventory tasks.
- Maintained cleanliness and safety standards in storage areas and sales floors.
Bakery Associate
Walmart
2018 - 2021
- Prepared, packaged and displayed bakery products in compliance with food safety standards
- Arranged bakery displays to showcase baked goods to drive product sales.
- Delivered excellent customer service by assisting shoppers with custom orders by identifying and recommending products based on their inquiry
Online Pickup Associate
Walmart
2016 - 2018
- Processed and fulfilled online grocery orders with accuracy and efficiency
- Provided customer assistance by ensuring a seamless and friendly order pickup
Jewelry Sales Associate
Walmart
2015 - 2016
- Assisted customers in selecting jewelry, providing personalized recommendations based on preferences and occasions. Placed orders for specialty items and orders for items in need of repair.
- Educated clients about jewelry care, enhancing customer satisfaction and loyalty through effective communication.
- Maintained high value merchandise displays with detailed security measures during presentation.
Cashier
Walmart
2013 - 2015
- Handled transactions responsibly and providedexcellent, fast and friendly customer service
- Maintained clean and organized checkout area to enhance customer experience.
Education
High School Diploma -
Kenwood High School
Clarksville, TN01-2013
Skills
- Leadership Skills
- Staff Training and Development
- Customer Service Excellence
- Problem Solving and Conflict Resolution
Timeline
Stocking 3 Team Lead
Walmart
2022 - Current
Overnight Stocker
Walmart
2021 - 2022
Bakery Associate
Walmart
2018 - 2021
Online Pickup Associate
Walmart
2016 - 2018
Jewelry Sales Associate
Walmart
2015 - 2016
Cashier
Walmart
2013 - 2015
High School Diploma -
Kenwood High School
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