Joseph Criscuolo
Las Vegas
Summary
Results-oriented Team Leader offering 10 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stocking 3 Team Lead
Walmart
12.2021 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Deli Team Leader
Walmart
04.2021 - 12.2021
- Supervised special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delegated restocked supplies and prepared foods during downtime for expected busy periods.
- Managed an average 25 customer calls daily.
- Made food according to standard recipes with requested changes for customer satisfaction.
- ensued food safety was being implemented by using the company spark tool
E Commerce and Digital Manager
Walmart
10.2020 - 04.2021
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Managed a team of 64 associates in the Online Grocery business generating more than $120,000 in weekly revenue.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Overnight Assistant Store Manager
Walmart
05.2019 - 10.2020
- Organized shift meetings to communicate and resolve all issues for night operations.
- Created nightly shift task lists to assign duties to each employee.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Consumables Assistant Store Manager
Walmart
04.2018 - 05.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas every 25 minutes to identify and proactively resolve issues negatively impacting operations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Assistant Manager in Training
Walmart
03.2015 - 04.2018
- Assisted in recruiting, hiring and training of team members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2009
Skills
- Detail-oriented
- Key Performance Indicators (KPI)
- Profit and Loss Reporting
- Team Monitoring
- Project Management
- Organization and Time management
- Relationship-Building
- Microsoft Office
- Self-motivated professional
- Leadership
Certification
Food Management Safety
Timeline
Stocking 3 Team Lead
Walmart
12.2021 - Current
Deli Team Leader
Walmart
04.2021 - 12.2021
E Commerce and Digital Manager
Walmart
10.2020 - 04.2021
Overnight Assistant Store Manager
Walmart
05.2019 - 10.2020
Consumables Assistant Store Manager
Walmart
04.2018 - 05.2019
Assistant Manager in Training
Walmart
03.2015 - 04.2018
High School Diploma -
Sierra Vista High School
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