Ilene Blake
Hampton,VA
Summary
- SKILLS Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Decision-Making
- Problem Resolution
- Database Management
- Medical Terminology
- Data Entry
Overview
13
13
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
WPS Health Solutions
01.2017 - 01.2020
- Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility, benefits determinations, and claims adjudication questions or billing problems
CUSTOMER SERVICE
Faneuil
01.2016 - 01.2017
- Assisted customers with their natural gas accounts
DEBT COLLECTION
Portfolio Recovery Associates
01.2014 - 01.2016
- Managed customer records and insured that all relevant information is up to date
SERVICE
United States Army
01.2007 - 01.2008
- Managed medical records in an office setting, scheduled appointments, answered multiple calls daily
Education
Associate of Science - Healthcare Information Management
American National University
01.2024
High School Diploma -
Hampton High School
01.2001
Skills
- Medical Coding Knowledge
- ROI Knowledge
- Medical Record Management
- Clerical/Administrative Experience
- Computer/Office Technology/Data Entry Skills
- Database Management
- Microsoft Office Knowledge and Experience
- Detail Oriented
- Medical Terminology
- Anatomy Knowledge
- Research Skills
- Time Management
- Writing
- Active Learning
- Active Listening
- Communication
Certification
Registered Health Information Technician (RHIT), 03/11/2024, 03/10/2026
Affiliations
AHIMA
Timeline
CUSTOMER SERVICE
WPS Health Solutions
01.2017 - 01.2020
CUSTOMER SERVICE
Faneuil
01.2016 - 01.2017
DEBT COLLECTION
Portfolio Recovery Associates
01.2014 - 01.2016
SERVICE
United States Army
01.2007 - 01.2008
Associate of Science - Healthcare Information Management
American National University
High School Diploma -
Hampton High School