Halona Charlot

Experienced Customer Service Agent with a strong track record of providing direct customer support. Proficient in medical coding knowledge and effective communication to address customer needs and enhance satisfaction. Demonstrated exceptional leadership skills, showcasing strong organizational and time management abilities. Seeking a Customer Service Agent role to leverage diverse experience and problem-solving skills, delivering excellent service and contributing to the organization's success. Diligent Desired Position with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance the customer experience. Experienced with leading medical coding teams to ensure precise and compliant coding practices. Utilizes effective communication and problem-solving to foster team efficiency and resolve issues. Strong understanding of medical coding guidelines and team management principles to maintain high standards.

• Microsoft Office Specialist (MOS) - Microsoft.