Ilene Taylor
Charlotte,United States
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent services. Reliable [Job Title] experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Personal Assistant (Child care)
Various
06.2012 - Current
- Cultivated safe and inclusive care environment to nurture and encourage children
- Organized age-appropriate activities to promote play, movement and development
- Helped children practice good hygiene and provided potty training and diapering
- Sanitized and organized toys and play equipment to reduce safety risks
- Built positive relationships with parents and listened to concerns and requests
- Read to groups for storytime and encouraged questions and exploration
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Customer Service Representative
Daily Appliance
06.2012 - Current
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved product and service issues promptly
- Built strong knowledge of product line to assist customers in selecting products
- Addressed customer concerns and complaints and resolved issues promptly
- Returned customer calls and responded to inquiries and complaints
- Completed paperwork for orders and new service actions
- Communicated with clients over phone, email and chat platforms
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Upsold and cross-sold add-on purchases to increase sales
- Remained calm, composed and polite to deescalate aggressive customer behavior.
Massage Therapist
Self Employed Services
05.2008 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Security Site Supervisor
Securitas Security Services USA
06.2021 - 11.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Wrote and submitted daily reports on security team operations.
Security Guard Officer
JBS Security
08.2016 - 10.2017
- Completed incident reports for management and law enforcement officials
- Prohibited access to restricted areas, checking and verifying identification, credentials and documents
- Observed departing personnel to guard against theft of company property
- Examined doors, windows and gates to verify security and proper functioning
- Remained alert and vigilant for suspicious persons, packages and activities
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Circulated among employees, visitors and patrons to protect property and preserve order
- Patrolled premises to identify and quickly respond to suspicious individuals or activities.
House Keeping
Bubblez N Sudz
08.2013 - 12.2016
- Connected closely with customers to deliver positive experiences and build strong loyalty for repeat business
- Performed cut, color and styling services to meet diverse client needs and uphold salon reputation
- Taught customers about proper hair care and styling techniques to improve day-to-day upkeep
- Created stunning updo styles and trending looks for client weddings and events
- Sanitized instruments, equipment and stations between clients for optimal protection
- Adjusted schedule to accommodate rescheduling needs and meet client timeline
- Advised customers about current styling trends and optimal designs to flatter different faces
- Pampered customers and gave dedicated attention to deliver excellent client service
- Scheduled client appointments, taking into account special requests and services needed
- Cleaned, shaped and polished fingernails and toenails to match customer's desired length and appearance
- Delivered calming and memorable experiences by adding special touches like scalp and neck massages
- Kept work station clean, neat and presentable with regularly sanitized tools
- Delighted customers with personalized service, catering to each person's unique preferences and features.
Hairstylist Booth Renter
Passionn's Beauty Bar
06.2011 - 07.2012
- Taught customers about proper haircare and styling techniques to improve day-to-day upkeep
- Created stunning updo styles and trending looks for client weddings and events
- Sanitized instruments, equipment and stations between clients for optimal protection
- Adjusted schedule to accommodate rescheduling needs and meet client timelines
- Advised customers about current styling trends and optimal designs to flatter different faces
- Pampered customers and gave dedicated attention to deliver excellent client service
- Scheduled client appointments, taking into account special requests and services needed
- Cleaned, shaped and polished fingernails and toenails to match customer's desired length and appearance
- Delivered calming and memorable experiences by adding special touches like scalp and neck massages
- Kept work station clean, neat and presentable with regularly sanitized tools
- Delighted customers with personalized service, catering to each person's unique preferences and features
- Connected closely with customers to deliver positive experiences and build strong loyalty for repeat business.
Education
Bachelor of Science - Humanities and Social Science
Delhi University (S.U.N.Y.)
Delhi, NY01.2004
Associate of Arts - Psychology
Kingsborough Community College
Brooklyn, NY05.2002
High School Diploma - Cosmetology
William H. Maxwell Vocational High School
Brooklyn, NY01.1999
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Appointment Scheduling
- Valid Driver's License
- Professional and mature
- Administrative Support
- Discretion and Confidentiality
- Client satisfaction
- Database entry
- Meeting planning
- Housekeeping
- Customer Needs Assessment
- Personal Correspondence
- Shipping and Receiving Packages
- Childcare experience
- Clean Driving Record
- Commitment to quality and service
- Schedule Management
- Resourceful
- Flexible Schedule
Hobbies and Interests
Being able to build a repertoire with the company and learn the skills to progress to the next level of
employment.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Site Supervisor
Securitas Security Services USA
06.2021 - 11.2023
Security Guard Officer
JBS Security
08.2016 - 10.2017
House Keeping
Bubblez N Sudz
08.2013 - 12.2016
Personal Assistant (Child care)
Various
06.2012 - Current
Customer Service Representative
Daily Appliance
06.2012 - Current
Hairstylist Booth Renter
Passionn's Beauty Bar
06.2011 - 07.2012
Massage Therapist
Self Employed Services
05.2008 - Current
Bachelor of Science - Humanities and Social Science
Delhi University (S.U.N.Y.)
Associate of Arts - Psychology
Kingsborough Community College
High School Diploma - Cosmetology
William H. Maxwell Vocational High School
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