Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ileta R. Bailey

Amarillo,USA

Summary

Dynamic and motivated administrative professional seeking new challenges to further develop skills and expertise in a fast-paced work environment. Eager to embrace learning opportunities related to new processes and software, enhancing overall efficiency and productivity. Experience gained from roles in both an insurance management company and a law firm provides valuable insights that can be leveraged as an Administrative Assistant. Proven office experience positions as a strong asset for Elliott Electric Supply, ready to contribute effectively to team success.

Overview

10
10
years of professional experience

Work History

Customer Support Associate

Atmos Energy Co.
04.2025 - Current
  • Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements.
  • Receives and processes basic transactions and requests.
  • Addresses customer issues utilizing current company policies and procedures.
  • Corrects errors on customer accounts to ensure accuracy. Communicates correct information to customers in a timely professional manner.
  • Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity.
  • Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.
  • 40 hrs. per week

Network Coordinator

Insurance Management services
01.2024 - 04.2025
  • Manually entering claims into outside PPO (Preferred Provider Organization) networks.
  • Manually entering the allowable pricing amount for claims.
  • Discerning the different network flow from the PPO page of the group paperwork.
  • Working at a pace to keep all claims up to date and within department standards.
  • Excellent data entry skills entering claim information into different medical insurance systems.
  • Knowledge of multiply insurance codes and pricing.
  • 37.5 hrs. per week

Administrative Assistant/Receptionist

Sprouse Shrader Smith, PLLC
01.2019 - 09.2023
  • Created a welcoming and professional environment for all firm guests.
  • Maintained conference room reservations, accurate logs of all guests, deliveries and mail.
  • Assisted accounting department with conflict checks, client matter set ups, billing, logging checks and invoices.
  • Answered multi line phone, took messages and transferred calls.
  • Communicated with various attorneys to complete work assignments.
  • Operated various office equipment including personal computer, printers, calculators, copiers and fax machines.
  • 40 hrs. per week

Medical Receptionist

Lisa K Longhofer, MD
05.2017 - 01.2019
  • Worked in clinical environment optimizing clinic work flow in a high patient volume clinic.
  • Greeted and assisted patients in the clinic and also answered multi phone lines.
  • Scheduled patients for medical appointments such as initial appointments and surgical follow-ups.
  • Coordinated patient communications for follow up with insurance benefits and eligibility.
  • Updated patient electronic medical records with appropriate information such as patient demographics and insurance eligibility.
  • Daily close out with balancing cashier drawer & insurance payments.
  • 40 hrs. per week

Medical Receptionist

Amarillo Bone & Joint Clinic
05.2015 - 05.2017
  • Enhanced excellent customer/patient services by resolving patient concerns.
  • Organized daily workloads such as scheduling appointments.
  • Completed check ins/check outs for patients, collected payments and insurance information from patients.
  • Answered multi phone lines, transferred calls, took messages for medical staff.
  • 40 hrs. per week

Education

High School Graduate - General Studies

Shamrock High School
Shamrock, TX
05-1986

Skills

  • Highly organized
  • Detailed oriented
  • Problem solver
  • Goal oriented
  • Multitasker
  • Ultimate team player
  • Customer service specialist
  • Skilled typist

Timeline

Customer Support Associate

Atmos Energy Co.
04.2025 - Current

Network Coordinator

Insurance Management services
01.2024 - 04.2025

Administrative Assistant/Receptionist

Sprouse Shrader Smith, PLLC
01.2019 - 09.2023

Medical Receptionist

Lisa K Longhofer, MD
05.2017 - 01.2019

Medical Receptionist

Amarillo Bone & Joint Clinic
05.2015 - 05.2017

High School Graduate - General Studies

Shamrock High School

Similar Profiles

CREATE PROFILE