Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vinny Lembo

Suffern,NY

Summary

30 years experience with solid project management expertise.


Focus and experience in maintaining excellent customer satisfaction by utilizing all appropriate resources.


Focused on listening to customer concerns and delivering outstanding results.


A practical and influential individual contributor and team player with solid presentation, verbal & written communications skills.

Overview

29
29
years of professional experience

Work History

Sr. Customer Support Manager

Cogent Communications
05.2023 - Current
  • Provide onsite support for legacy Sprint / T-Mobile multi-million dollar wireline customer.
  • Responsible for all customer communications...
  • Responsible for providing weekly status and monthly inventory reports.
  • Attend several weekly customer status calls...
  • Collaborating with cross-functional departments to update internal account teams transitioning from Sprint / T-Mobile to Cogent's systems & tools.

Sr. Implementation Project Manager

Sprint / T-Mobile Wireline
02.1999 - 04.2023
  • Supported Sprint / T-Mobile's largest wireline billing customer.
  • Managed all phases of order support from receipt & submission through billing activations.
  • Led network migration project that consisted of 1500+ sites and 1800+ TDM circuits to Ethernet services (Nov 2016 - Oct 2021).
  • Worked closely with 3rd party vendor on the customer's behalf for all site work needed during the installation of Ethernet orders.
  • Led MPLS port upgrade project for 900 sites (Feb 2023 - April 2023).
  • Led weekly project status calls that included both the customer and our internal account team.
  • Provided customer with weekly project tracking & monthly inventory spreadsheets.
  • Worked closely with Sales by assisting on opportunities and responses to RFP's.

Sr. Telecom Analyst

GAB Robbins
03.1994 - 01.1999
  • Provided overall voice telecom support for all domestic locations.
  • Responsible for ordering & maintaining all voice services & phone systems.
  • Reviewed invoices from vendors & telecommunications companies for accuracy.
  • Maintained internal inventory of voice services (POTS lines, key systems & PBX's) for all locations.
  • Provided onsite support for opening temporary offices during natural catastrophes.

Education

Bachelor of Science - Marketing

Iona College
New Rochelle, NY
05.1990

Skills

  • Overall customer lifecycle support
  • Project plan development and execution
  • Project meetings & kickoffs
  • Cultivation strong relationships
  • Conflict management and problem solving
  • Root cause analysis and correction actions
  • Ability to thrive in fast paced and high demand environment
  • Cross-functional collaborations
  • Communication & actively listening
  • Billing analysis
  • Highly organized
  • Self motivated
  • Friendly, positive attitude

Accomplishments

    Sprint Circle of Achievement (San Antonio, TX) - 2018

    Sprint Values in Excellence Award (multiple times)

    T-Mobile PEAK-Achievement nominee (multiple times)

Timeline

Sr. Customer Support Manager

Cogent Communications
05.2023 - Current

Sr. Implementation Project Manager

Sprint / T-Mobile Wireline
02.1999 - 04.2023

Sr. Telecom Analyst

GAB Robbins
03.1994 - 01.1999

Bachelor of Science - Marketing

Iona College

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Vinny Lembo