Jeff Wells
Allen Park,MI
Summary
Personable and dedicated Customer Service Representative with experience in the Radio Communications industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Sr. Customer Support Manager
Motorola Solutions
, OH
08.2021 - Current
- Monitored customer satisfaction levels through surveys and other methods of data collection.
- Responded to escalated customer issues in accordance with Motorola guidelines.
- Coordinated with other departments to ensure timely resolution of complex customer inquiries.
- Managed vendor relationships related to third-party services.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Associate Customer Support Manager
Motorola
Remote, Michigan
02.2020 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Military Intelligence
United States Army
Fort Knox, KY
07.2015 - 10.2019
- Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO), including liaising with other intelligence agencies and operational forces in contribution of future and daily operations.
- Wrote and presented briefings and reports based on intelligence findings.
- Wrote reports based on collected data from multiple databases and areas of operation.
- Prepared briefs and intelligence presentations for Intelligence Analysts.
Education
Some College (No Degree) - Business Administration And Management
University of Maryland - University College Asia
Republic Of KoreaSome College (No Degree) -
Defense Language Institute
Monterey, CAHigh School Diploma -
Annapolis High School
Dearborn Heights, MI05.2015
Skills
- Report generation
- Schedule mastery
- High-energy attitude
- Customer relations
- Adaptive team player
- Reliable and trustworthy
Timeline
Sr. Customer Support Manager
Motorola Solutions
08.2021 - Current
Associate Customer Support Manager
Motorola
02.2020 - 08.2021
Military Intelligence
United States Army
07.2015 - 10.2019
Some College (No Degree) - Business Administration And Management
University of Maryland - University College Asia
Some College (No Degree) -
Defense Language Institute
High School Diploma -
Annapolis High School