Ilette Franco
Bellflower
Summary
Experienced business professional, willing to learn and grow with the business I’m entrusted with. Thrive in pressured settings and desire to do all things in excellence. Ready to take on a career!
Overview
7
7
years of professional experience
Work History
Receptionist/Customer Service Representative
Wow Party Rental
Santa Fe Springs, California
04.2025 - Current
- Coordinated front desk operations, handling phone calls, walk-ins, and paperwork deadlines efficiently.
- Consulted and upsold to diverse personality types, contributing to achievement of company sales goals.
- Conducted follow-up calls with clients post-event to gather feedback and strengthen relationships.
Customer Service Representative
The Cheesecake Factory
Glendale, California
05.2021 - 06.2022
- Recommended and advertised promotions to increase sales goals.
- Actively took charge of incoming calls and addressed inquiries.
- Handled cash, credit and debit transactions for customers.
- Organized and restocked inventory to prevent lost sales.
Customer Service Representative
Wingstop
Los Angeles, California
10.2020 - 05.2021
- Supported closing managers in executing closing duties and balancing cashiers.
- Handled cash and credit transactions at the point of sale.
- Managed front of house operations: responded to phone calls, confirmed orders, and performed data entry.
- Organized stock room and ensured items received/on-hand were accurate.
Sales Associate Supervisor
La Michoacana
Los Angeles, California
07.2019 - 10.2020
- Oversaw sales floor to cater to customer needs and maintain excellence.
- Lead personnel by highlighting personal strengths and recognizing achievements.
- Handled cash, credit and debit transactions for customers.
- Handled payroll information, work schedules, invoices, and inventory taking.
- Kept stockroom organized and ensured item accuracy.
Education
High School Diploma -
Francsisco Bravo Medical Magnet High School
Los Angeles06-2019
Skills
- Customer support
- Communication skills
- Attention to detail
- Proactive
- Diligent
Languages
Spanish
Professional
Timeline
Receptionist/Customer Service Representative
Wow Party Rental
04.2025 - Current
Customer Service Representative
The Cheesecake Factory
05.2021 - 06.2022
Customer Service Representative
Wingstop
10.2020 - 05.2021
Sales Associate Supervisor
La Michoacana
07.2019 - 10.2020
High School Diploma -
Francsisco Bravo Medical Magnet High School