McKinley Clingo
Summary
Dynamic customer service professional with a proven track record at Chipotle, excelling in complaint resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and staff training, consistently driving operational improvements and fostering a positive team environment.
Overview
2027
2027
years of professional experience
Work History
Receptionist/Customer Service Representative
Bohme
07.2025 - Current
- Supported customers with product questions and order processing to improve satisfaction.
- Sent invoices and received payments from customers
- Filling employees paystubs
- Filling receipts and supplier/vendor invoices
- Following up with customers who’s payments have not been received
- Accounting
- Avg CSAT score 4.9/5
- Answer 80-320 emails per day
- Works closely with Shopify, Loop, Warehouse OS Legacy order, Veysl, Yopto and Klaviyo
- Handled customer complaints quickly, creating positive shopping experiences.
- Worked with team members to keep sales floor and inventory organized.
- Used point-of-sale systems for fast transaction processing and record-keeping.
- Trained new employees on product details and helped build team skills.
- Collected customer feedback through feedback tools to support service improvements.
- Improved return processing by simplifying handling of returns and exchanges.
- Backed promotional events by engaging customers and supporting sales efforts.
- Managed high-stress situations with professionalism while resolving disputes and conflicts.
- Resolved customer complaints with empathy, building loyalty and repeat business.
- Answered customer requests for products, services, and company information.
- Raised customer satisfaction by addressing concerns quickly and sharing accurate information.
- Built strong product knowledge to give informed recommendations based on customer needs.
- Consistently exceeded performance goals and earned recognition as top performer within team.
- Answered customer inquiries to maintain satisfaction and support positive service experiences.
- Reviewed customer service metrics to identify trends and guide improvement strategies.
- Greeted customers and directed inquiries to appropriate sales associates or departments.
- Scheduled appointments and coordinated front-desk calendar to support daily store operations.
- Maintained organized reception area, ensuring polished appearance and accurate information display.
- Processed incoming mail, packages, and store communications with consistent attention to detail.
General Manager
Chipotle
2021 - 2025
- Supported team efforts to improve operational performance.
- Helped maintain top EcoSure scores across Utah and Colorado locations.
- Assisted with lowering food loss rates and turnover.
- Prepared sales forecasts to guide planning.
- Improved results through streamlined processes and clearer communication.
- Built training programs to strengthen staff performance and service quality across all locations.
- Reviewed sales data to spot trends, refine menu options, and improve customer satisfaction.
- Managed budget allocations to control costs while maintaining quality standards.
- Promoted continuous improvement by inviting employee feedback and new ideas.
- Led community engagement efforts to raise brand visibility and customer loyalty in local markets.
- Oversaw inventory practices to reduce waste and keep products available during peak hours.
- Developed vendor partnerships to strengthen supply chain efficiency and product quality.
- Handled budget planning, employee reviews, training schedules, and contract negotiations.
- Worked with diverse team members to support positive work environment and strong employee satisfaction.
- Created and applied strategies to grow sales and profitability.
- Built strong relationships with clients, vendors, and partners to support long-term success and loyalty.
- Tracked financial performance, set budgets, and controlled expenses to support stability and growth.
- Managed budget development, forecasting, and financial reporting to track progress toward organizational goals.
- Improved efficiency by coaching personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while guiding operations, strategic direction, and long-range planning.
Assistant Manager
Kneaders
2020 - 2022
- Assisted in daily operations, ensuring smooth workflow and adherence to company standards.
- Coordinated staff training sessions to enhance team performance and service quality.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Developed schedules that improved labor efficiency while meeting customer demand.
- Resolved customer inquiries, improving satisfaction through effective communication and problem-solving skills.
- Monitored sales performance, identifying trends to inform staffing and promotional strategies.
- Maintained compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Collaborated with management on operational improvements, contributing to strategic initiatives for business growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
Timeline
Receptionist/Customer Service Representative
Bohme
07.2025 - Current
General Manager
Chipotle
2021 - 2025
Assistant Manager
Kneaders
2020 - 2022