ILEXIS GONZALEZ
Summary
My main goal is to gain a position with the potential for future growth in the company. I can use my skill set to assist in many distinct aspects of the company. I am always open for constructive criticism. I have a strong focus on customer satisfaction. I am capable of managing multiple tasks at once while maintaining a high level of accuracy and professionalism, and i am dedicated to supporting the success of the team.
Overview
5
5
years of professional experience
Work History
In Store Shopper
Wegmans
02.2023 - 01.2024
- Shopped orders for customers in a timely manner and also helped to bring the orders out to their cars in the parking lot
- Assisted in store customers find items they were looking for.
- Helping customers find products in the store, answering questions about store items, and providing product recommendations or alternatives.
- Being familiar with store products and store layout.
- Picking and gathering items for customers who place online orders or curbside pickups. This includes ensuring the quality and freshness of perishable goods.
- Maintaining the store’s appearance, ensuring that products are visually appealing, clean, and easy to find.Addressing customer concerns or complaints in a polite and efficient manner, ensuring a positive shopping experience.
- Working closely with other team members to ensure all tasks are completed efficiently and customers are satisfied.
Instacart Peer Trainer
Instacart
08.2021 - 12.2022
- Train new shoppers specifically for two fairway locations.
- Explain shopper duties, Metrics, and responsibilities to employees.
- Make sure employees are following dress code and overall general company rules.
- Assist both seasoned veterans and new shoppers maneuver store to complete orders in an accurate and timely manner.
Instore Shopper
Instacart
04.2021 - 07.2021
- Complete orders in an accurate and timely manner based on company and/or system order requirements.
- Manage SPI along with order metrics to ensure customer satisfaction.
Delivery Driver
Uber Eats
01.2021 - 03.2021
- Drive to the restaurant to pick up orders.
- Confirm order is correct at pickup location.
- Drive to the customer location to complete delivery of the food they ordered in a safe and timely manner.
Cashier/Cook
Convenience Store
12.2018 - 05.2019
- Ensured cleanliness of kitchen along with adhering to food safety measures and guidelines
- Cook burgers, chicken/steak sandwiches, ham and cheese sandwiches, make coffee drinks.
- Wash dishes.
- Sweep and mop floor.
- Check out customers using the cashier.
Education
GED -
Skills
- Fluent in Spanish
- Cash Handling
- Cashier
- Food Service
- Maintenance and cleaning experience
- Grocery shopping for customers
- Time management
- Multitasking
- Communication skills
- Organization skills
- Problem solving skills
- Technology use
Timeline
In Store Shopper
Wegmans
02.2023 - 01.2024
Instacart Peer Trainer
Instacart
08.2021 - 12.2022
Instore Shopper
Instacart
04.2021 - 07.2021
Delivery Driver
Uber Eats
01.2021 - 03.2021
Cashier/Cook
Convenience Store
12.2018 - 05.2019