Ilham Mustafa
Project Manager, Senior Business Analyst, Scrum Master, Product Owner
Fairfax,VA
Summary
CSPO Business Analysis Manager / Project Manager/Lead Digital Business Analyst/Scrum Master/Product Owner Profile Summary Analytical and results-driven technical professional with over a decade of experience consulting and guiding program management for federal agencies and the commercial sector. Managed cross-functional teams to support full project management lifecycles, Demonstrated expertise in business and systems analysis; Waterfall, and Agile methodologies; Software Development Life Cycle (SDLC), product ownership, risk analysis and mitigation, User Acceptance Testing (UAT), data analysis and reporting, Quality Control (QC), Quality Assurance (QA), process improvement and reengineering, consultative and technical approaches, Commercial of the Shelf (COTS) for on –premises and cloud websites and applications Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
22
22
years of professional experience
1
1
Certification
1
1
Certified Product Owner
Work History
Project Manager/ Scrum Master/Senior Business Analyst
Federal Home Loan Banks
07.2022 - Current
- Responsibilities included but not limited to:
- Act as a servant leader scrum master to ensure team follows the agile principles and values, increase delivery efficiencies and manage risk
- Lead team level product increment planning, sprint planning, goal setting and execution by removing blockers and applying lean practices
- Train and support scrum teams in the best agile practices fitting the team and project needs and goals and support the team in being “Self-Managed”
- Track sprint goals and metrics and utilize metrics along with actions derived from retrospectives to guide agile process improvements
- Work and coach the product owner and the scrum team to refine product and sprint backlogs, and decompose requirements into epics, features and user stories
- Configure and utilize Atlassian suite products (Jira and Confluence) to organize and manage content to aid in brining the product vision to life, assist in planning and manage and track risks
- Manage multiple projects simultaneously utilizing both Agile and waterfall methodologies
- Collaborate with the scrum team to remove delivery obstacles, optimize the product backlog and create release plans
- Support the Agile transformation efforts by cooperating with scrum masters and transformation leads to implement the scrum framework, identifying enterprise value streams, and utilizing self-serving metrics & dashboards to guide the change efforts
- Collaborate with all areas of IT applications (Applications development, operations, networking and security, Architecture) and business unites to follow the SDLC cycle in a capacity of a Sr
- Business Analyst and project manager
- Create and maintain project management deliverables including project charter, project schedule, Risks and issues logs, contracts, vendor artifacts, status reports, communication plans, project KPI’s and cost reports
- Assist with PMO audits and IT portfolio reporting
- Facilitate project initiation, requirements gathering, planning, execution, requirements support and closure activities and manage dependencies and risks across projects
- Create and maintain Business Analysis deliverables such as process maps, requirements documents, use cases, GUI prototypes, wireframes , application solution documents and other documents as required
- Serve as the primary point of contact for business units, technical teams and external partners such as vendors and regulatory agencies
- Applied Information Sciences (AIS)
Business Analysis Manager / Lead Digital Business Analyst/Scrum Master/Product Owner
ICF Next
11.2018 - 06.2021
- (Healthcare, Energy and Education Domains)
- Managed multiple projects working collaboratively with the development and QA teams while supervising and training a team of junior- and mid-level Business and Technical Analysts
- Managed the allocation of departmental resources and ensured full adherence of company policies, standard operating procedures (SOPs), and industry standards
- Coordinated team-based professional development activities to establish a strong work culture and guide career growth planning for each employee
- Oversew the interview and recruitment process of new employees and campus recruiting, onboarding and staff training, and performance management
- Worked directly with Account and Project Managers to develop and implement best practices, procedures, and user manuals
- Served as Scrum Master, and client proxy product owner and also interfaced with government management personnel to create project and product backlogs and define requirements at different levels
- Key Projects:
- CDC’s OD2A-TAC: Acted as a client’s proxy product owner and successfully managed and refined backlog to creation of the minimum viable product (MVP), provided technical assistance to various states health departments requiring assistance with CDC-funded Opioid control programs
- Collaborated with the cloud services vendors like Aquia to plan, coordinate and implement cloud services
- Delivered regular project status reports to clientele, senior managers, and executive teams and developed metrics reports using Google Analytics
- Research Connections: Managed the development, execution, and testing of requirements, epics, user stories, acceptance criteria, and librarian user manuals that directly supported the development of Child Care and Early Education publications
- Ryan White HRSA Benchmarking: Managed business analysis and requirements activities, discovery sessions, project budgeting, and scheduling to maintain client satisfaction for the Ryan White HIV program that includes the creation, of Tableau-based dashboards utilizing scrum and the Enterprise Performance Lifecycle (EPLC) Frameworks
- Furthermore, utilized human centered design concepts (HCD) and collaborated with the UX design team to create wireframes and prototypes
- Managed functional and regression testing efforts with the development team and created in-depth test cases, use cases and scenarios, and executed data validation
- ReBuild NC Web Redesign: Worked with the North Carolina Office of Recovery and Resiliency (NCORR) to steer the human-centric redesign of the ReBuild NC website that focused on housing reconstruction programs and assisting homeowners and landlords impacted by hurricane disasters
- Served as business liaison to IT and business units to organize meetings, project development, and risk mitigation activities; and to end users, junior testers, and the Technical Manager to plan and implement UAT for desktop, Android, and IOS devices
- National Cancer Centers (NCI) Smokefree Program Digital Toolkit: Guided business analysis and requirements activities to develop a new dashboard for the suite of web and mobile-based smoking cessation tools associated with the Cancer Moonshot initiative’s tobacco cessation program
- Developed Business Associate Agreements (BAA) and Privacy Impact Assessments (PIAs) to maintain NCI security and compliance requirements
- Collaborated with ICF technology and cancer centers with Harvard, Yale, and Chicago Universities to implement Smoke Free Text programs
- Centers of Medicaid and Medicare Modernization: Led the different scrum master and Business analyst activities utilizing SAFE framework to modernize centers of Medicaid and Medicare websites
Principal Business Analyst/Product Owner /Scrum Master
01.2006 - 01.2021
- Responsibilities included but not limited to:
- Managed and facilitated scrum ceremonies utilizing Azure Devops
- Partnered with clients and leads to frame business goals, roadmaps and align them with frame business goals and strategies to shape value preposition
- Coached client product owners to utilize agile practices and cadences
- Used design thinking to understand the customer needs and convert that to user centric features/products based on user and market research
- Collaborated with the client cross functional product owners to create alignment for the same product
- Partnered with the client and scrum teams to create, modify, and simplify a health safety database and system and moved it from an enterprise level application using access to a modernized, cloud-based application utilizing power platform
- Collaborated with the different stakeholders to elicit, analyze, document, manage and validate requirements
- Designed the end solution and used initial designs to validate requirements and improve system usability
- Created epics, features, user stories and developed acceptance criteria
- Participated in creating business analyst career paths for the Business Analysis center of excellence (CEO)
Lead Business Processes & Rules
TEKsystems
06.2018 - 11.2018
- Analyst, Single Family Strategic Division (Finance Domain)
- Supervised, managed, and trained Business Analysis team to create and manage processes for multiple projects, in addition to management of baseline change processes focused on origination and delivery
- Steered verbal and written communications that included coordinating and leading business rules meetings to identify and recommend appropriate methods and solutions for addressing enhancements and defects
- Ensured all business rules modelled and adhered to the stakeholder’s approved project requirements and key specifications
- Implemented the use of decision modeling and rules change processes to address minor to major business challenges.
Business Analyst III
Airline Reporting Corporation
09.2015 - 06.2018
- Supported day-to-day operations by conducting policy and supplemental directive (SD) impact analysis on user interfaces, processes, and reports, while documenting and testing needed changes
- Identified and addressed critical production issues, as required
- Developed test cases, scenarios, UAT, and reports on issues and outcomes
- Collected, reviewed, organized, and presented internal system and database data to internal and external stakeholders
- Reviewed transmitted data for overall accuracy and comprehensiveness; and developed in-depth reports on standard change management process and workaround gaps
- Produced, coordinated, and submitted monthly ad hoc metrics and key performance indicators (KPIs) for senior leadership
- Monitored and addressed production application issues to streamline application maintenance throughout the production process, implemented data analyses and validations according to project deadlines by developing financial inputs and managing system outputs for Home Affordable Program (HAMP)
- Managed the full product lifecycles of multiple software releases to streamline process improvements, overall efficiency, and the reduction of redundancies
- Conducted data verification and validation of financial interfaces and reports prior to final submission to external stakeholders and the US Department of the Treasury., (ARC) / Subsidiary Plan Management, Inc
- Accounting Infrastructure & Finance BPR Project: Oversaw the design of the accounting infrastructure for the ARC’s subsidiary SMPI, journal entry process automation, and the creation of an independent balance sheet for this three-month project
- Freddie Mac Finance Change Management Project: Managed a six-month project that required the development of business requirements and model diagrams for the various finance and accounting initiatives and projects, such as manual journal entry tool and the automated journalization process development.
Fannie Mae
01.2014 - 06.2018
Senior Requirements Analyst III
Operations
01.2014 - 09.2015
- Oversaw the analysis and management of customer requirements that included the defined project scope, functional specifications, and non-functional specifications
- Led the design, documentation, modification, testing, and implementation of new and current Fannie Mae software applications
- Ensured each project’s key sponsor customer requirements were effectively prepared and incorporated
- Supported the development of business intelligence (BI), master data management, and functional data projects by documenting and preparing business requirements, interface control documents (ICD), and BI reports
- Created architecture diagrams, process flows, data mapping documents, and other technical specification documentation as required.
Senior Consultant
Actualize Consulting
07.2012 - 12.2013
- Finance, Accounting and Travel Domains)
- Served as a senior-level consultant to business clients on assigned projects
- Built strong interpersonal relationships with business units to identify project needs and requirements ensuring deliverables were delivered according to project deadlines and client budgets
- Key Projects:
- Freddie Mac Uniform Mortgage Dataset (UMSD/UMDP/MISMO) Project: Led a 10-month project that included defining the standard dataset in the Federal Housing Finance Agency’s (FHFA’s) Mortgage Industry Standards Maintenance Organization (MISMO) servicing data standardization mandate.
Application Quality Analyst
Fannie Mae
03.2010 - 11.2011
- Utilized SQL, MS Excel, MS Access, and other quantitative and qualitative analytical tools to perform monthly data reconciliations, while maintaining brief and precise dataflow for the users and database
- Conducted risk mitigation, and conducted short- to long-term solution planning and execution to identify and address data reconciliation problems
- Developed, documented, and implemented testing plans and scripts with the objective of maintaining optimal application performance while complying with specifications outlined by business clients and company stakeholders.
Senior Business Analyst
Fannie Mae
01.2008 - 01.2010
Business Analyst
Fannie Mae
01.2005 - 01.2008
Investor Reporting Specialist
Securities, Navy Federal Credit Union
01.2001 - 01.2005
Education
Certified Scrum Master - Agile
Scrum Alliance
Microsoft Azure Cloud Fundamentals (AZ-900) - Cloud Computing
Microsoft Learn
10.2024
Valid through - undefined
09.2024
Bachelor of Science - Agriculture
University of Khartoum
1994
Professional Certifications & Affiliations Certified Scrum Product Owner Scrum Alliance, Issued 10/ - undefined
2020
Certified Scrum Product Owner - Agile
Scrum Alliance
Skills
- Skills and Tools
- Microsoft Office SuiteMS VisioSQLClear QuestRisk ManagementPostgresQC508
- Project Management
- Project Estimation and Bidding
- Project Planning
- Processes and Procedures
- Project Scope Analysis
- Quality Assurance and Control
- Agile Methodology
- Cross-Functional Collaboration
- Testing
Certification
AccessibilityDOORS SharePoint SnagItBeyondCompareJiraConfluenceAzureDevOpsScrumFacilitationSDLCEPLCWaterfallPrototypingUAT AWS and Cloud computing API’s and Microservices JQL for JiraRoadmaps Release PlanningDesign ThinkingProcess MappingGoogle AnalyticsVendor ManagmentStakeholder’s ManagementScaled Agile (SAFE)User Story MappingBRDFRDGherkinUser Stories Acceptance Criteria
Affiliations
PMI-ACP-Targeted for 07/2023
International Institute of Business Analysis (IIBA) Member since 2009
Scrum Alliance Member Since 2018
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Project Manager/ Scrum Master/Senior Business Analyst
Federal Home Loan Banks
07.2022 - Current
Business Analysis Manager / Lead Digital Business Analyst/Scrum Master/Product Owner
ICF Next
11.2018 - 06.2021
Lead Business Processes & Rules
TEKsystems
06.2018 - 11.2018
Business Analyst III
Airline Reporting Corporation
09.2015 - 06.2018
Fannie Mae
01.2014 - 06.2018
Senior Requirements Analyst III
Operations
01.2014 - 09.2015
Senior Consultant
Actualize Consulting
07.2012 - 12.2013
Application Quality Analyst
Fannie Mae
03.2010 - 11.2011
Senior Business Analyst
Fannie Mae
01.2008 - 01.2010
Principal Business Analyst/Product Owner /Scrum Master
01.2006 - 01.2021
Business Analyst
Fannie Mae
01.2005 - 01.2008
Investor Reporting Specialist
Securities, Navy Federal Credit Union
01.2001 - 01.2005
Certified Scrum Master - Agile
Scrum Alliance
Microsoft Azure Cloud Fundamentals (AZ-900) - Cloud Computing
Microsoft Learn
Valid through - undefined
Bachelor of Science - Agriculture
University of Khartoum
Professional Certifications & Affiliations Certified Scrum Product Owner Scrum Alliance, Issued 10/ - undefined
Certified Scrum Product Owner - Agile
Scrum Alliance
AccessibilityDOORS SharePoint SnagItBeyondCompareJiraConfluenceAzureDevOpsScrumFacilitationSDLCEPLCWaterfallPrototypingUAT AWS and Cloud computing API’s and Microservices JQL for JiraRoadmaps Release PlanningDesign ThinkingProcess MappingGoogle AnalyticsVendor ManagmentStakeholder’s ManagementScaled Agile (SAFE)User Story MappingBRDFRDGherkinUser Stories Acceptance Criteria
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