Ilia Awad
Edison,NJ
Summary
Seasoned IT professional with a proven track record at Amazon, specializing in network engineering and systems administration. Expert in Active Directory and renowned for exceptional help desk support, ensuring customer satisfaction and system reliability. Demonstrates a strong commitment to information security and continuous improvement, with a focus on strategic project success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Support Eng. I
Amazon
Edison, NJ
08.2022 - Current
- Network engineered and troubleshooted, data cabling and systems administration in a variety of software and hardware environments
- Managed local technical projects
- Supported customers from multiple buildings in the area, as well as remote customers
- Ensuring infrastructure networking and computing systems remain available during production hours
- Interacted with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Maintaining or creating policies, procedures, and processes
- Supported the building of new Amazon facilities in the area, as well as in other states
IT Support Associate II
Amazon
Edison, NJ
08.2017 - 07.2022
- Provide assistance to end users pertaining to the installation, troubleshooting, and support of their computer applications and network devices
- Support wireless resources such as access points for signal availability
- Configure and manage AD, Exchange, DNS, routing and DHCP
- Exhibit knowledge of LAN/WAN management infrastructure, OSI layers through day-to-day actions
- Maintain and resolve Cisco routers, distribution, SBS and access switches and implementing stacks
- Update and maintain various servers for different use cases in the FC environment
- Responsible for Creating and updating tickets regarding network status
- Engage in remote access solutions offered via VPN
- Troubleshoot network connectivity and performance issues on use cases based on Linux environment
- Write and execute MCM regarding work on the network equipment in the MDF, ISDN and IDF
IT Support Specialist
ASSOCIATED MATERIALS
Woodbridge, NJ
05.2017 - 07.2017
- Performed troubleshooting for everyday issues including computer startups and incomplete nightly updates for company plant hardware and software
- Maintained PC Imaging including initial setup of PC’s for production and updating and installing Anti-Virus on plant PC’s
- Managed users and computer in the Active Directory
- Monitored and supported all network connections and phone systems
- Briefed maintenance team fully about any potential issues, upcoming changes or concerns related to automation
- Maintained a stock of IT related equipment and kept current backups of critical systems
- Performed daily, weekly and monthly tape backups and reviewed logs and addressed all backup failures
- Tracked and monitored IT equipment lifecycle management and made recommendations for automation obsolescence and modernization
Field Service Engineer/Consultant
PC PROFESSIONAL SERVICES
Edison, NJ
02.2015 - 02.2017
- Provided Third Party Support for Major Warranty and Network Equipment Leasing clients
- Maintained desktops, laptops, printers and other peripherals
- Installed, documented and configured networking equipment such as Cisco routers and switches
- Provided superior customer service by following up on all issues until resolution
- Maintained all record logs
Network Support Specialist
ASK STAFFING/AT&T
Piscataway, NJ
03.2013 - 12.2014
- Migrated/rehomed circuits T1/T3/OCX from non-dedicated Cisco routers to dedicated Cisco and Juniper routers for optimum VPN/PNT usage and data transmission
- Performed Test & Turn ups of AT&T customer network and provisioning circuit tie down and channel to local CLLI
- Selected and provided the best router suitable for customer network and network services for optimum data transmission
- Mentored a group of AT&T employees, located in India, who joined the US-based migration project
- Worked successfully in a matrix organization and interacted between functional areas
Field Services Engineer/Consultant
PC PROFESSIONAL SERVICES
Edison, NJ
01.2010 - 02.2013
- Provided Third Party Support for Major Warranty and Network Equipment Leasing Clients
- Maintained desktops, laptops, printers and other peripherals
- Installed, documented and configured networking equipment such as Cisco routers and switches
- Provided superior customer service by following up on all issues until resolution
- Maintained all record logs
Production & Operations Support Analyst
ARCHI-TECH SYSTEMS INC.
Ewing, NJ
03.2003 - 12.2009
- Managed Disaster Recovery System and backed up systems kept off-site
- Wrote and implemented new SOP’s to ensure quality standards and compliance
- Assisted with trending of compliance matrix
- Re-organized, monitored and administered Data Center
Customer Engineer
BANCTEC
Bensalem, PA
01.2001 - 01.2003
- Provided Third Party Support for Major Warranty and Network Equipment Leasing clients
- Maintained desktops, laptops, printers and other peripherals
- Installed, documented and configured networking equipment such as Cisco routers and switches
- Provided superior customer service by following up on all issues until resolution
- Maintained all record logs
Education
Associate Degree - Aircraft Maintenance Engineering (Airframe & Power Plant)
Civil Aviation Training Institute
Cairo, EgyptData Center Support Diploma -
Chubb Institute
North Brunswick, NJCompTIA A+, Cisco CCNA, Microsoft MCSA, 2012 Server & Cisco CCNA -
Avtech Institute of Technology
South Plainfield, NJSkills
- Active directory
- Wireless networking
- Information security
- Service level agreements
- Help desk support
- Software installation
Certification
- Cisco Certified Network Associate (CCNA), Completed
- CCNP, In Progress
- CompTIA A+ Certified Computer Technician, Completed
Timeline
IT Support Eng. I
Amazon
08.2022 - Current
IT Support Associate II
Amazon
08.2017 - 07.2022
IT Support Specialist
ASSOCIATED MATERIALS
05.2017 - 07.2017
Field Service Engineer/Consultant
PC PROFESSIONAL SERVICES
02.2015 - 02.2017
Network Support Specialist
ASK STAFFING/AT&T
03.2013 - 12.2014
Field Services Engineer/Consultant
PC PROFESSIONAL SERVICES
01.2010 - 02.2013
Production & Operations Support Analyst
ARCHI-TECH SYSTEMS INC.
03.2003 - 12.2009
Customer Engineer
BANCTEC
01.2001 - 01.2003
Associate Degree - Aircraft Maintenance Engineering (Airframe & Power Plant)
Civil Aviation Training Institute
Data Center Support Diploma -
Chubb Institute
CompTIA A+, Cisco CCNA, Microsoft MCSA, 2012 Server & Cisco CCNA -
Avtech Institute of Technology
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