Adika Robinson

● Managing team of 7 service technicians

● Managing IT dept with over 6,000 end users

● Managing VMWare virtual Windows Server environment

● Managing O365 Admin, Azure, Exchange

● Windows Server Security Updates

● Windows Server OS upgrades

● Managing Active Directory, SCCM/SCOM, WSUS

● Windows server roles (DC, DHCP, DNS, NPS, File Share, IIS)

● Managing/Creating Group Policies for Network/Software Access

● Manage System Backup/Recovery

● Dell iDrac & HP iLO proficient

● Integrated SSO and rostering applications

● Managing System Firewall

● Managing Cisco switching infrastructure

● Managing Wireless infrastructure (Aruba, Cisco)

● Managing Webfilter (Lightspeed Rocket/Relay)

● Created/maintaining documentation and SOP

● Managing Cisco VoIP, Cisco Call Manager, Cisco Unity

● Installed, monitored and troubleshot complex LAN network issues on over 3,000 vessels systems
● Installed, monitored and troubleshot customer Wifi clients/access points and email systems
● Monitored and troubleshot customer virus issues (Port-IT)
● Monitored and troubleshot customers complex Layer 2 and Layer 3 network issues
● Utilized VSphere to monitor and troubleshoot virtual server issues
● Installed satellite terminals with LAN networks: workstations, Cisco 2900/2901 Routers
● Improved business network infrastructure by upgrading and/or replacing current equipment (servers, desktop, peripherals etc)
● Performed frequent firmware updates on hardware (servers, firewalls, routers, access points) and bios
updates
● Configured, updated and troubleshot proprietary Nimbus, SeaWALL hardware
● Created, modified and closed trouble tickets via eForcer Helpdesk and Remedy
● Effectively used proprietary performance monitoring tools: Cirrus, OpsUp, SMT
● Provided timely courteous solutions to all customers worldwide experiencing issues with internal
applications
● Traveled often various national and international port locations to install/troubleshoot vessel Satellite systems and LAN networks
● Researched new trends and technologies leading to testing and justification for deployment.
● Performed 24/7 shift rotation/coverage
● Maintained inventory/stock records for company hardware efficiency

● Monitored and troubleshot over 200 customer networks including IP, Video, & radio
● Monitored and troubleshot complex terrestrial satellite link issues
● Utilized Syslogs and Wireshark packet captures to troubleshoot critical network issues
● Created, modified and closed trouble tickets via Remedy System
● Created and maintained several SOP documents
● Participated in upper management meeting pertaining to any/all new technology for the NOC
● Provided timely solutions to upper management for operational changes via Incident Management
● Conducted dept meetings to discuss daily operations
● Created and maintained daily shift report and phone logs
● Performed 24/7 shift rotation/coverage
● Provided timely courteous solutions to all customers worldwide experiencing issues with internal applications
● Conducted training of new NOC technicians