JOHN BALTZLEY

Managed acquisition and maintenance of in-house network, systems hardware, and virtual infrastructure to ensure optimal performance.

• Directed Microsoft Entra ID user management, Intune policy deployment, Azure cloud resources, and Mac management using Jamf.
• Coordinated remote desktop support to resolve user issues promptly and enhance user experience.
• Led audit efforts to reduce Adobe, Apple, and Microsoft licensing costs, saving tens of thousands of dollars annually.

• Established and directed technology department for multi-campus K-12 private school specializing in autism education, enhancing educational access for students with autism.
• Expanded technology resources and support capabilities by 2500%, managing over 1,000 devices through Microsoft Azure Active Directory and Google and Apple MDM.
• Oversaw technological infrastructure for three new campuses and two office buildings, ensuring reliable connectivity and support for educational activities.
• Designed, built, and maintained network infrastructure using VPNs, VLANs, and targeted content filtering.
• Managed assistants, seasonal staff, and interns to deliver effective technical support, improving response times and user satisfaction.
• Engineered remote learning resources and protocols during COVID-19 to maintain uninterrupted student learning.

• Executed software packaging engineering deployment and support for NCR/Radiant POS systems, enhancing operational readiness across 4,000 Circle K stores in North America.
• Tested, implemented, and documented end-to-end automatic fuel pricing system, improving pricing accuracy in nearly 1,000 Circle K stores.
• Facilitated setup of testing facilities, enabling effective software and credit system updates.
• Trained analysts on processes for efficient system integration and operation.

• Resolved complex technical issues across district sites, ensuring operational efficiency for 10,000 Macs and network infrastructure.
• Led training for district IT technicians on work methods and procedures.
• Liaised between campus administration and district IT staff to improve communication and alignment on IT initiatives.
• Developed and updated support documentation to streamline access to resources within the district's software repository.
• Partnered with vendors to assess, strategize, and roll out new software and hardware solutions, ensuring alignment with district needs.
• Functioned as an audio/visual specialist, executing complex installations and reducing reliance on outside vendors.

• Details available upon request.