Ilia Kresic
Alden,USA
Summary
Compassionate Care Coordinator with 12+ years of experience in care management for people with developmental disabilities. Skilled in client advocacy, effective communication, and care plan development. Dedicated to providing quality, compliant service.
Overview
14
14
years of professional experience
Work History
Care Coordinator
Person Centered Services
West Seneca, New York
07.2018 - Current
- Assistance to eligible individuals in gaining access to medical, social, educational, and other services.
- Assist individuals with obtaining appropriate OPWDD services.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for individuals.
- Interview the individual, the individual’s family, and/or the individual’s advocate in order to participate in planning the individual's service environment.
- Initiate clinical assessments with a person-centered approach to determine the individual's abilities, desires, wants, and service needs.
- Assessment, development, implementation, review, and revision of the Life Plan.
- Act as a liaison and advocate for individuals served.
- Complete all reports—monthly, semi-annual, and annual—in compliance with billing standards.
- Ensure all services are provided in compliance with Medicaid regulations and NYS Department of Health regulations.
- Facilitate communication between individuals, families, and support staff to ensure quality service and to solve conflicts.
- Maintain frequent communication with individuals, their families, and providers in order to ensure health, safety, and satisfaction with services.
- Conduct in-person and virtual meetings and visits with individuals in order to foster strong relationships with the individuals served.
Medicaid Service Coordinator
Autism Services, Inc.
Buffalo, NY
09.2013 - 06.2018
- Linked and referred individuals to appropriate programs, services, and resources based on their needs.
- Assisted individuals with navigating OPWDD services, supports, and regulations.
- Assisted individuals with maintaining their Medicaid benefits, as well as with maintaining their benefits with the local department of social services.
- Developed relationships with individuals and their families to understand their needs and preferences.
- Facilitated communication between families, providers, and support teams.
- Maintained accurate documentation of client interactions, services provided, and referrals made.
- Conducted visits and meetings with individuals in the individuals' preferred locations.
- Conducted home visits with each individual on my caseload to ensure health and safety.
Direct Support Professional
Autism Services Inc.
Williamsville, USA
08.2011 - 09.2013
- Provide services to individuals with autism spectrum disorder.
- Assist individuals in acquiring domestic and social skills.
- Participate in providing therapeutic and educational outings.
- Offer respite care to families with minor and adult-age children living at home.
- Received 2 awards for exemplifying company values.
Education
Bachelor of Arts - Psychology
University At Buffalo
Amherst, NY05-2012
Skills
- Proficiency with Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, and Microsoft Outlook
- Extensive experience with various Electronic Health Records (EHR) including Cx360, Medisked, Therap, and Precision Care
- Extensive knowledge of HIPAA, Medicaid, and NYS Department of Health regulations
- Vast experience with navigating various social services programs including SNAP, HEAP, and emergency services
- Extensive knowledge of the Social Security Administration and benefits offered
Timeline
Care Coordinator
Person Centered Services
07.2018 - Current
Medicaid Service Coordinator
Autism Services, Inc.
09.2013 - 06.2018
Direct Support Professional
Autism Services Inc.
08.2011 - 09.2013
Bachelor of Arts - Psychology
University At Buffalo