ILIA MALDONADO MATOS
Bronx,US
Summary
Dynamic professional, excelling in client documentation and cross-cultural sensitivity. Adept at fostering team collaboration and enhancing operational efficiency. Recognized for critical thinking and adaptability, driving successful outcomes in diverse environments. Passionate about empowering clients and optimizing service delivery through innovative solutions.
Overview
11
11
years of professional experience
Work History
Generalist
Fedcap Rehabilitation Services
New York, NY
05.2025 - Current
- Managed client intake processes to ensure accurate documentation and service delivery.
- Facilitated workshops and training sessions to enhance client skills and independence.
- Monitored client progress and documented outcomes for ongoing assessment and adjustment.
- Coordinated resources and referrals to assist clients in accessing necessary services.
- Facilitated workshops and seminars on mental health topics.
- Facilitated support groups for individuals living with chronic mental health conditions.
- Provided referrals for appropriate mental health services when needed.
Intake Specialist
LANTERN HOUSE CLUBHOUSE
Bronx, NY
09.2023 - 03.2025
- Obtained information from patient scheduling system for pre-admission or patient processing.
- Gathered pertinent information through patient surveys or interviews.
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy.
- Maintained accurate records of client information and updated databases accordingly.
- Performed detailed assessment of client needs, resources and barriers to determine best course of action.
- Reviewed medical records to identify diagnoses and procedures.
- Drafted reports detailing progress made by clients during their time in the program.
- Adhered to federal regulations regarding confidentiality when handling sensitive information.
- Added to case information with dates of service, diagnosis or procedure codes and facility and doctor information.
- Analyzed incoming requests for service, determining eligibility based on predetermined criteria.
Youth Care Worker
EL BARRIO'S OPERATION FIGHTBACK
New York, NY
07.2019 - 09.2023
- Monitored daily activities of participants and documented any changes or issues that arose.
- Trained staff on proper safety protocols when working with high-risk adolescents.
- Modeled appropriate relationships with youth and staff by complying with strict guidelines.
- Ensured compliance with program regulations, standards, policies, procedures, and guidelines set forth by state and federal agencies.
- Monitored activities to maintain safe living and learning environment for youth.
- Implemented behavior management strategies to promote positive behaviors among participants.
- Taught skills and monitored youth behavior to meet objectives of individualized service plan.
- Assisted youths in developing life skills through individualized instruction and support.
Operational Coordinator
BROADRIDGE FINANCIAL SOLUTIONS
Brentwood, NY
06.2015 - 07.2019
- Collaborated with management on departmental policies development and implementation.
- Reviewed and addressed key customer relations issues.
- Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Facilitated open communication between departments to improve collaboration among teams.
- Led cross-functional projects that improved operational efficiency.
Education
Criminal Justice -
Fortis Institute
Erie, PA06.2015
Medical Assistant -
Great Lakes Institute of Technology
Erie, PA07.2013
Bachelor in Early Childhood Education (AECE) - Minor in Psychology
Universidad del Turabo
Gurabo, PR, US06.2006
Skills
- Bilingual
- Data entry
- Follow-up skills
- Case management
- Awards trained
- Cross-cultural sensitivity
- Claims processing
- Critical thinking skills
- Application assessments
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Adaptability and flexibility
- Document management
- Client documentation
- Team collaboration
- Effective communication
References
- Elizabeth Padilla, Intake Manager, Lantern House Clubhouse, EPadilla@stfrancisfriends.org
- Carol Santiago De Jesus, Director, El Barrio's Operation Fightback, carol.santiago@ebof.org
Timeline
Generalist
Fedcap Rehabilitation Services
05.2025 - Current
Intake Specialist
LANTERN HOUSE CLUBHOUSE
09.2023 - 03.2025
Youth Care Worker
EL BARRIO'S OPERATION FIGHTBACK
07.2019 - 09.2023
Operational Coordinator
BROADRIDGE FINANCIAL SOLUTIONS
06.2015 - 07.2019
Criminal Justice -
Fortis Institute
Medical Assistant -
Great Lakes Institute of Technology
Bachelor in Early Childhood Education (AECE) - Minor in Psychology
Universidad del Turabo