ILIA NIEVES-HOQUE
New York
Summary
Accomplished leader with expertise spanning financial business leadership transformation and operational excellence. Proven success in driving strategic initiatives from development through execution, including technology implementation, vendor negotiations, budget management, and private equity oversight. Recognized as a trusted partner to executive leadership for strategic insight and decisive alignment of clinical, financial, and operational objectives. Demonstrates ability to cultivate strategic partnerships, secure critical funding, and execute complex initiatives that advance organizational goals. Empowers high-performing teams through data-driven decision-making and collaborative leadership to deliver sustainable results.
Overview
27
27
years of professional experience
Work History
Public Affairs Consultant
Providence House Inc
Brooklyn, NY
01.2023 - Current
- Provide external advisory services to Providence House, an NGO supporting women and families overcoming homelessness, incarceration, and trauma through housing and wraparound services. Partner with executive leadership to advance public affairs, advocacy, and communications initiatives that enhance visibility, strengthen stakeholder relationships, and support policy and funding priorities.
- Strategic Advocacy: Developed and executed a public affairs strategy that increased organizational visibility and strengthened relationships with government agencies and donors.
- Government Relations: Lobbied NYC and NYS agencies to advocate for supportive housing and women’s reentry programs resulting in $10 million for new facility.
- Communications: Drove media engagement and donor outreach through targeted content, contributing to a 20% increase in private donations.
- Partnership & Crisis Management: Forged community partnerships and provided counsel on sensitive issues to protect and enhance the organization's reputation.
Strategic Advisor
LaSante Health Center
Brooklyn, NY
01.2016 - Current
- Trusted strategic partner to the executive team and board, providing high-level counsel to shape long-term vision, growth, and operational excellence for a multi-specialty community health center serving Brooklyn’s Flatbush neighborhood.
- Strategic Vision, Growth & AI Business Strategy Leadership: Advise on the evolution of enterprise strategy, AI-enabled business transformation, service line expansion, and capital allocation to sustainably strengthen mission impact and expand community reach.
- Executive Governance & Performance Stewardship: Guide executive leadership in achieving operational, financial, and clinical excellence; oversee performance metrics and accountability frameworks to drive superior quality outcomes.
- Regulatory & Accreditation Excellence: Ensure institutional compliance and readiness across New York State, City, and Federal regulations while maintaining recognized accreditation and quality assurance standards.
- Community Impact & Health Innovation: Direct community health initiatives and promote innovative care models that address population health needs and strengthen the organization’s role as a community anchor.
- Leadership & Governance Development: Facilitate executive credentialing, leadership development, and governance practices to build a resilient and forward-looking organizational leadership structure.
Program Manager
Northwell World Trade Center Health Program
Rego Park, NY
01.2019 - 01.2020
- Oversaw operations, compliance, and stakeholder engagement for a federally funded $11.2 million medical and behavioral health program providing long-term monitoring, diagnosis, and treatment for 6,000 9/11 responders. Led multidisciplinary teams to deliver high-quality medical and behavioral health services in accordance with CDC/NIOSH standards.
- Operational & Clinical Leadership: Directed daily clinical and administrative operations, including patient flow, staffing, and service coordination for a multidisciplinary team of 15 employees.
- Compliance & Finance: Managed program budgets, contracts, and reporting, ensuring full adherence to all federal, institutional, and audit requirements and zero unresolved audit findings.
- Quality Improvement: Implemented quality assurance and performance improvement initiatives that optimized care delivery and operational efficiency, reduced patient wait times by 10%, and increased appointments by upwards of 15%.
- Stakeholder Relations: Served as a primary liaison to CDC/NIOSH, representing the Queens program in policy and funding discussions in Washington, D.C. Provided monthly in-person reports to WTC Health Program Steering Committee.
- Patient Outcomes: Enhanced patient access and continuity of care for over 600 enrolled responders annually through strategic process improvements.
Director
Brooks Medical Clinic
Brooklyn, NY
01.2015 - 01.2019
- Provided strategic and operational consulting to a multidisciplinary healthcare practice, advising leadership on efficiency, compliance, and quality improvement. Support physicians, administrators, and staff in implementing systems that enhance patient experience, streamline workflows, and ensure adherence to regulatory standards.
- Process Optimization: Led routine operational assessments and implemented revised scheduling processes.
- Quality & Compliance: Developed and executed a Quality Improvement Plan (QIP), resulting in a 40% reduction in compliance deficiencies.
- Financial Performance: Created financial dashboards and KPI reports; recommendations improved net collections by 15%.
- Patient Experience: Designed and delivered staff training programs, elevating patient satisfaction scores from 68% to 89%.
- Strategic Planning: Prepared and presented comprehensive reports and recommendations to executive leadership for long-term operational sustainability.
Operations Director
GIA Construction NYC, INC
New York, NY
01.2003 - 01.2015
- Senior director focused on scaling operations and driving sustainable growth in a competitive market.
- Negotiated contracts with the NYC Dept. of Housing Preservation and private clients to secure favorable terms, improving cost efficiency and delivery timelines.
- Oversaw multi-million-dollar construction projects, managing budgets, schedules, and vendor performance.
- Directed end-to-end project execution while ensuring compliance with safety and regulatory standards.
- Conducted strategic planning workshops to align objectives and boost stakeholder engagement.
- Implemented safety programs to reduce incidents and ensure regulatory adherence.
Analyst, Information Technology Business Management
Union Bank of Switzerland (UBS)
Stamford, CT
01.2001 - 01.2002
- Managed financial oversight and strategic support for a $1.5B global IT budget, executing long-term IT finance strategy for North America and the Investment Bank.
- Directed quality assurance, system integration, and user acceptance testing for key software implementations.
- Conducted business analysis to gather requirements and propose solutions aligned with strategic objectives.
Environmental Policy and Information Systems Analyst
United Nations, Global Information Systems Department
New York, NY
01.1999 - 01.2000
- Accomplished UN professional specializing in implementing global environmental conventions and delivering data-driven research to support sustainable development in developing nations.
- Led implementation of UN conventions on biodiversity, climate change, and desertification for developing nations, ensuring compliance with global environmental standards. Conducted analytical research that informed policy development, with findings published by the United Nations Development Programme (UNDP).
- Collaborated with international stakeholders to advance sustainable development initiatives and strengthen data-driven decision-making.
Education
Master of Business Administration - Executive Management
City University of New York, Baruch College, Zicklin School of Business
New YorkMaster of Public Administration - Healthcare and Long-Term Care
Long Island University
New YorkBachelor of Arts - Sociology
City University of New York, Hunter College
New YorkSkills
- Project Management
- Contract Negotiations
- Regulatory Compliance
- Data Analytics & Insights
- Patient Safety & Quality
- Procurement Management
- Performance Improvement Management
- Staff Training & Development
- Stakeholder Engagement
Advisory Positions
- Baruch College, Zicklin School of Business, Executive Advisor
- Master of Business Administration, Executive Program (MBA Students) City University of New York, Baruch College, Zicklin School of Business, New York, NY
Languages
Spanish
Italian
Bengali
Timeline
Public Affairs Consultant
Providence House Inc
01.2023 - Current
Program Manager
Northwell World Trade Center Health Program
01.2019 - 01.2020
Strategic Advisor
LaSante Health Center
01.2016 - Current
Director
Brooks Medical Clinic
01.2015 - 01.2019
Operations Director
GIA Construction NYC, INC
01.2003 - 01.2015
Analyst, Information Technology Business Management
Union Bank of Switzerland (UBS)
01.2001 - 01.2002
Environmental Policy and Information Systems Analyst
United Nations, Global Information Systems Department
01.1999 - 01.2000
Master of Public Administration - Healthcare and Long-Term Care
Long Island University
Bachelor of Arts - Sociology
City University of New York, Hunter College
Master of Business Administration - Executive Management
City University of New York, Baruch College, Zicklin School of Business