Iliana Castilblanco

Lead Branch Manager

US Bank Home Mortgage

Tucson, AZ

10.2021 - Current

Established strong working relationships with external partners such as vendors and suppliers.
Identified opportunities for process improvement initiatives within the branch.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Created and updated financial reports on frequent basis to present information to leadership teams.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Managed staff scheduling, hiring and training processes.
Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Grew business banking relationships through proactive outreach.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Assisted other branches when needed during peak periods or special projects.
Conducted reviews and evaluations for cost-reduction opportunities.
Reviewed loan applications to ensure accuracy and compliance with regulations.
Increased efficiency and drove branch revenue by optimizing daily operations.
Designed sales and service strategies to improve revenue and retention.
Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Performed regular audits of financial records in order to ensure accuracy.

Overview

Work History

Lead Branch Manager

Timeline

Lead Branch Manager

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