Iliana Castilblanco
Tucson,AZ
Overview
2
2
years of professional experience
Work History
Lead Branch Manager
US Bank Home Mortgage
Tucson, AZ
10.2021 - Current
- Established strong working relationships with external partners such as vendors and suppliers.
- Identified opportunities for process improvement initiatives within the branch.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed staff scheduling, hiring and training processes.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Grew business banking relationships through proactive outreach.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Assisted other branches when needed during peak periods or special projects.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Performed regular audits of financial records in order to ensure accuracy.
Timeline
Lead Branch Manager
US Bank Home Mortgage
10.2021 - Current