Iliana Dejesus
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
UnitedHealth Group
UnitedHealth Group
01.2022 - Current
- Answer a high volume of calls from member or their authorize representative regarding members benefits
- Ensure consumer satisfaction by delivering a high quality of customer service and following through to resolve issues
- Assist members in navigating myuhc.com and other United Healthcare group websites
- Advocate and intervene with care providers on behalf of a member to assist with appointments scheduling and billing concerns
- Research complex issues across multiple databases and escalate issues when needed.
Evo Motors
Evo Motors
Seffner, FL
01.2020 - 01.2021
- Accurately process deals with DMV, issue plates and registration, match the consignor checks daily to the title and invoice
- Prepares tax and title documents & verify costs and transactions for each vehicle sale
- Dispatch cars to and from auction by transport
State of New Jersey
State of New Jersey
Newark, NJ
01.2018 - 01.2020
- Perform administrative, clerical, and support tasks
- Provide customer service
- Responsible for filing and documentation upkeeping.
DCH Millburn Audi
DCH Millburn Audi
Maplewood, NJ
01.2017 - 01.2018
- Receive, reconcile, and record payment summaries from manufacturers/concessionaires
- Check, verify, process, document, and file warranty forms
- Record and process claim information to manufacturer specifications
- Answer incoming calls.
ADOVCATE4ME M&R
UnitedHealth Group
Education
Institute Cosmetology Certification -
Capri
HS Diploma -
Bloomfield High School
Skills
- Microsoft Office software (Word, Excel, PowerPoint)
- Typing 45-50 WPM
- Marx, Maestro, Camp, Shutterfly, View, Doc 360
- Customer Service
- Excellent Communication
Languages
Timeline
UnitedHealth Group
UnitedHealth Group
01.2022 - Current
Evo Motors
Evo Motors
01.2020 - 01.2021
State of New Jersey
State of New Jersey
01.2018 - 01.2020
DCH Millburn Audi
DCH Millburn Audi
01.2017 - 01.2018
ADOVCATE4ME M&R
UnitedHealth Group
Institute Cosmetology Certification -
Capri
HS Diploma -
Bloomfield High School
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