Iliana Garcia
Modesto,CA
Summary
Dynamic and results-driven Customer Service Representative with extensive experience in oral and written communication, active listening, and analytical problem-solving. Proven leadership abilities in both customer service and operational management, with a strong track record of enhancing customer experiences and driving team success. Adept at understanding customer needs, providing customized solutions, and fostering loyalty through service-oriented behaviors. Skilled in operational leadership, managing processes efficiently, and maintaining high levels of accuracy in daily operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Health Plan Of San Joaquin
10.2023 - Current
- Promptly answered 50 customer telephone calls to minimize on-hold wait times.
- Updated and maintained accurate customer records.
- Conducted ID card validation audits to ensure member ID cards were successfully ordered and delivered.
- Facilitated primary care physician changes requested by clinic facilities via fax and ensured proper documentation by attaching forms to member accounts.
- Performed all reception duties, including greeting visitors, answering inquiries, and directing calls.
Sales Manager
Ulta Beauty Inc.
10.2022 - 10.2023
- Led recruitment efforts to identify and hire top-performing sales professionals.
- Managed merchandise display and inventory to ensure attractive presentation and availability.
- Managed and led the sales team to achieve and exceed sales targets.
- Implemented strategic initiatives to drive revenue growth and enhance customer satisfaction.
- Conducted performance evaluations and provided coaching to team members to optimize their sales performance.
- Fostered the positive and collaborative team environment, emphasizing teamwork and professional development.
Operations Supervisor
Best Buy
08.2014 - 11.2022
- Led recruitment and training programs to build a skilled and efficient operational team.
- Oversaw merchandise inventory, ordering, and stocking to ensure optimal product availability.
- Supervised operations by managing employees during shifts.
- Managed various aspects of operations, including shipping, handling, and inventory management.
- Maintained high levels of accuracy and efficiency in daily operations.
Education
Associate of Arts - Kinesiology
San Joaquin Delta College
Stockton, CA05.2026
High School Diploma -
Fred C. Beyer High School
Modesto, CA05.2012
Skills
- Communication: Excellent oral and written communication skills
- Customer Service: Strong ability to manage customer relations and provide exceptional service
- Team Development: Skilled in coaching and developing team members
- Multitasking: Proficient in managing multiple tasks simultaneously
- Operational Leadership: Experienced in managing processes efficiently and ensuring high levels of accuracy in daily operations
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Health Plan Of San Joaquin
10.2023 - Current
Sales Manager
Ulta Beauty Inc.
10.2022 - 10.2023
Operations Supervisor
Best Buy
08.2014 - 11.2022
Associate of Arts - Kinesiology
San Joaquin Delta College
High School Diploma -
Fred C. Beyer High School
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