Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ILIANA GOMEZ

Chicago,IL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Cook

Chipotle
Chicago, Illinois
06.2023 - Current
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Worked effectively in team environments to make the workplace more productive.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Supervisor

Monterrey Security
Chicago, USA
01.2019 - Current
  • Work at concerts, private events, and sport events in Chicago and Indiana
  • Evaluated employee performance and coached and trained to improve weak areas
  • Maintained compliance with company policies, objectives and communication goals
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Managed over 50 employees at every event to create best experience for employees and guests

Sales Associate/Cashier

Ross Dress For Less
Chicago, USA
11.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Prepared merchandise for sales floor at accessible reach which lead to increase in sales

Education

Associate of Science - Computer Science Engineering

University of Illinois At Chicago
Chicago, IL
05-2026

High School Diploma -

Uic College Prep High School
Chicago, IL
06.2021

Skills

  • Multitasking abilities
  • Telephone etiquette
  • Organization and time management
  • Sales experience
  • Adaptability and flexibility
  • Communication skills
  • Team collaboration
  • Self-motivation
  • Team building

References

  • Sam Kirk, 773-814-4882
  • Miranda Cervantes, 773-968-1399

Timeline

Cook

Chipotle
06.2023 - Current

Sales Associate/Cashier

Ross Dress For Less
11.2021 - 08.2023

Supervisor

Monterrey Security
01.2019 - Current

Associate of Science - Computer Science Engineering

University of Illinois At Chicago

High School Diploma -

Uic College Prep High School

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