ILIANA HEJLIK
ART ACE
Houston,TX
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employees and helping one another. Very fast learner and I love helping people.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
14
14
years of professional experience
2022
2022
years of post-secondary education
1
1
Language
Work History
12.2011
- Private home - Care provider
Coordinator III, Contact Center Operation ART
WALMART INC. (USA)
02.2023 - Current
- I have been with ART for about 5 months
- I work very hard and try to take care of the customers.
- I have been also assisting new hires as a SME and doing one on one with agents when needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- I have moved to ART ACE department after being in ART for about 5 months or so. I do love helping agents out when they do reach out via chat.
Coordinator II
WALMART INC.
03.2022 - Current
- Resolved customer issues through multiple channels by responding to tier 2 queries, researching issues as necessary, providing solutions, supported entry-level contact center agents by responding to escalated situations.
OFFICE MANAGER
RL SERVICES
02.2019 - 01.2022
- Handled all office operations for Mr.Langham, the owner of the company
- This included managing a small call center of about three employees that set appointments for Mr.Langham, resolving customer escalations that employees were not able to handle, setting appointments for Mr.Langham, managing all of Mr.Langham's book of business through salesforce CRM, also answering phones and setting schedules for the team as well as the owner.
03.2015 - 01.2017
- Fully credentialed care provider, with experience of 3 years providing compassionate, loving care in a home or hospital environment.
Education
High School Diploma -
Job Corps
Skills
Customer Service
Problem-solving
MS office
Data entry
Adaptability and flexibility
Multitasking and organization
Customer service
Decision-making
Clear communication
Microsoft office
Self motivation
Multitasking Abilities
Adaptability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Coordinator III, Contact Center Operation ART
WALMART INC. (USA)
02.2023 - Current
Coordinator II
WALMART INC.
03.2022 - Current
OFFICE MANAGER
RL SERVICES
02.2019 - 01.2022
03.2015 - 01.2017
12.2011
High School Diploma -
Job Corps