ILIANA MENDEZ
Summary
Motivated individual with 3 years of experience offering office support in customer service industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Goal-oriented individual polished in identifying and implementing process improvements. Offers expertise in time management and communications across various levels of personnel and management. Dedicated to representing establishment with friendly, professional demeanor.
Overview
7
7
years of professional experience
Work History
Program Assistant
Rio Arriba Cooperative Extension
Abiquiu, NM
01.2023 - 03.2024
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Ensured compliance with organizational policies and procedures while administering programs.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Organized special events such as conferences, workshops, training sessions. for program participants.
- Created informational materials about programs and services available to the public.
Family Babysitter
Child Care
Pojoaque, NM
04.2017 - 06.2023
- Read books to promote language development.
- Assisted children with completing homework and special assignments to improve academic performance.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Assisted children with bathing to instill proper hygiene.
- Updated parents on children's progress and routines to support stable and structured environment.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
Front Desk Receptionist
Modern Pain and Spine
Albuquerque, NM
10.2022 - 01.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Administrative Assistant
Rio Arriba Extension/ NMSU
Abiquiu, NM
12.2021 - 07.2022
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Directed customer communication to appropriate department personnel.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Composed correspondence, reports and meeting notes.
- Monitored office equipment and scheduled repairs.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Caregiver
Beehive Homes
White Rock, NM
05.2021 - 08.2021
- Assisted with daily activities such as laundry, grooming, bathing, taking medications, and some housekeeping
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with daily personal hygiene.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Retail Cashier
Target
Las Cruces, NM
10.2020 - 02.2021
- Greeted customers in a friendly and professional manner.
- Processed cash, credit, and check payments accurately and efficiently.
- Assisted customers with product selection and answered any questions they had.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Organized the checkout area to ensure all items were stocked properly.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Followed company policies regarding payment methods, discounts, refunds.
- Assisted other team members with their tasks as needed.
Customer Service
Los Alamos County
Los Alamos, NM
04.2019 - 04.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Monitored phone calls to provide feedback and coaching.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
High School Diploma -
Los Alamos High School Graduate
Los Alamos, NM05.2020
CPR Certified Certified New Mexico Assisted Living Medication Delivery Assistant -
Some College (No Degree) - EMT/ Criminal Justice
New Mexico State University - Dona Ana Community College
Las Cruces, NMSkills
- Strong and confident customer service skills
- Good problem solving skills
- Excellent listening and note taking
- Great willingness to work in team
- Reliable and willing to learn
- Accounting Skills
- Travel Administration
- Recordkeeping and Bookkeeping
- Excel Spreadsheets
- Detailed Meeting Minutes
- Mail Management
- Timeline Planning and Management
- Meeting Planning
- Account Balancing Reconciliation
- Computers and Technology
- Microsoft Office
- Task Prioritization
- Confidentiality and Data Protection
- Multitasking and Time Management
- Verbal and Written Communication
- Multi-Line Telephone Systems
References
Bianca Enriquez Middle School Teacher/Volleyball coach
915- 204-4507
Davery Valdez- Los Alamos National Laboratory
505- 692-5328
Alexis Garcia- Los Alamos National Laboratory
505-455-0818
Angela Herrera- Los Alamos National Laboratory
505-670-3371
Timeline
Program Assistant
Rio Arriba Cooperative Extension
01.2023 - 03.2024
Front Desk Receptionist
Modern Pain and Spine
10.2022 - 01.2023
Administrative Assistant
Rio Arriba Extension/ NMSU
12.2021 - 07.2022
Caregiver
Beehive Homes
05.2021 - 08.2021
Retail Cashier
Target
10.2020 - 02.2021
Customer Service
Los Alamos County
04.2019 - 04.2020
Family Babysitter
Child Care
04.2017 - 06.2023
High School Diploma -
Los Alamos High School Graduate
CPR Certified Certified New Mexico Assisted Living Medication Delivery Assistant -
Some College (No Degree) - EMT/ Criminal Justice
New Mexico State University - Dona Ana Community College
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