Kathleen Jaramillo
Vallecitos,NM
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Also customer service professional, that brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
NMSU Rio Arriba County Extension Service
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Facilities Coordinator
Vallecitos Mountain Retreat Center
- Company Overview: non-profit
- Part time seasonal position-hybrid
- Manage facilities for remote retreat center
- Organize projects
- Hire staff, on board/off boarding and coordinate volunteer duties
- Supervise Facilities staff and volunteers, Train staff and volunteers
- Schedule staff for operating season and work with Executive Director, Kitchen Lead and Retreat managers to find a supportive schedule
- Order supplies and coordinate their delivery to the center
- Coordinate opening and closing of the center each season and additional projects to be done off season
- Support retreat participants (customer service/sensitive client service) with needs during retreat sessions
- Complete permit applications for government entities that cooperate with the center
- Help with fundraising
- Grant applications
- Available onsite during opening, closing, and at least once per month during season and when critical needs, issues, emergencies arise
- Use Microsoft office/Google Sheets/Zoom
- Non-profit
Financial Management Specialist | Customer Service
EPA and USDA
- Data analysis, financial analysis
- Account management
- Lead for the Help desk (call center) service
- SaaS, CRM, B2B
- Trained employees in customer service, database use and financial management
- Beta tested Bots for reducing workload and boosting efficiency within the agency
- Temporary detail as Executive Assistant to CFO, ACFO and COS of USDA Forest Service Washington DC office (remote)
- Senior travel manager for government agencies
- One of the few selected to be primary travel agent for Congress appointed Commissioners: selected because of my exceptional customer service
- Public Trust Security clearance
- Onboarding
- Payroll, Timekeeping for regional employees
Lead Customer Success and Account Manager
SUN Pro Solar
- Lead customer success manager and crisis manager
- Handled accounts in crisis and on verge of churn, attrition
- Took ownership in account and issues with resolve to accomplish improvement
- Saved 10 accounts in crisis and over 25 heading that way before 2-month contract was up
- Exceeding expectation of time to accomplish account saves considering nature of business and trust establishment and follow through
- Strong customer empathy and rapport, communication, building trust and understanding
- Salesforce/Slack/ Microsoft office and Teams, Zoom
Senior Administrative Officer | Executive Assistant
Jaramillo Landworks
- Executive Assistant for CEO
- Customer account management
- Grants and Agreements coordinator
- Accountant and Payroll Lead
- Trained employees
- Analyzed business metrics
- Project coordinator
- Various databases, Microsoft office/Google Sheets, CattleMax, QuickBooks, Square, Zoom, Microsoft Teams and others
Education
BA - Anthropology, business, business law
Southern New Hampshire University
Skills
- Strong customer service skills
- Management
- Problem solving
- Communication
- Leadership
- Self-Starter
- Fast learner
- Teamwork
- Critical thinking
- Attention to detail
- Work well under pressure
- Sales
- Scheduling
- Microsoft office/Suite
- Google Sheets
- Zoom
- Microsoft Team
- Skype
- Telegram
- Google Meet
- Bookkeeping
- Budget administration
- Work order management
Accomplishments
- Awarded a bonus in recognition of managing the addition of more than 10 staff members from another company office location.
- Was chosen as the point of contact and primary travel customer service agent for a special U.S. Congress appointed Commission due to my excellent customer service and attention to detail
- Selected to fill-in as the Executive Assistant to the Chief Financial Officer and Associate Chief of the U. S. Forest Service in Washington , D.C. while the regular EA was on an assignment.
- Was given the clients who were difficult, in an escalations status or on the verge of churn because of my abilities to calmly and professionally work with them resulting in deescalation and retention. Every position I have had in the past ten years I have been the "go to" by leadership for challenging customers.
- Chosen to work on team beta testing a "bot" for use in creating user profiles in the Concur travel program.
- Have worked as a Supervisor and in leadership roles both officially and unofficially because of my leadership, teaching and critical thinking skills.
- Managed a County Invasive Species Program in an executive leader roll
Training
- Trained in various databases, programs and apps, some formal, some on the job (ex: Compass, Jira, Oracle, Salesforce, Slack, GDS Sabre, Concur, Microsoft products, ArcGIS, QuickBooks, Square)
- Records Management
- Appropriations
- G-Invoicing
- Managing a Multigenerational Workforce
- Motivating and Engaging Employees
- Leading Difficult Conversations, Dealing with Difficult People
- Getting Along with Anyone-Awareness and Influence in Communication
- Creativity and Innovation
- Working Effectively with Tribal Governments
- Freedom of Information Act (FOIA) Training
- Building and Maintaining High Performing Teams
- Understanding People-Communication Skills for Technical Team Members
- Why Good Leaders Fail
- Building and Maintaining the Best Team Ever
- Dynamic Communication Skills for Supervisors and Managers
- FY23 GSA SmartPay Travel Training
- Equipment Manager- emergency response
- Equipment Time recorder-emergency response
- Personnel Time recorder-emergency response
- Fire Business Management
- Dispatcher-emergency response
- NEPA
- COR I and II
- Grants and Agreements
- EMT-Emergency Medical Technician
Awards
4 certificates of Merit 2 cash awards:1993, 1994
Many Peer and Safety Awards 1993 thru 1995, 1997 thru 1999, 2002-2005
Excellence Awards:1993, 1994
Spot Awards: 2006, 2007
Achievement Award: 2008
Cash awards 2021, 2022, 2023 and 2024 plus a time off award for customer service, executive leadership and willingness to take on special projects
Languages
Spanish
Elementary
English
Native or Bilingual
German
Elementary
Timeline
Administrative Assistant
NMSU Rio Arriba County Extension Service
01.2025 - Current
Facilities Coordinator
Vallecitos Mountain Retreat Center
Financial Management Specialist | Customer Service
EPA and USDA
Lead Customer Success and Account Manager
SUN Pro Solar
Senior Administrative Officer | Executive Assistant
Jaramillo Landworks
BA - Anthropology, business, business law
Southern New Hampshire University
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