ILiana Mesa Martinez
Fort Worth
Summary
Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Excellent resolving problems, improving customer satisfaction and driving overall operational improvements. Offering a comprehensive background in building relationships with clients by establishing trust and Following the overall safety and guidelines for OSHA and HIPPA regulations that keeps us safe.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Family Caretaker for my mom
Self
Fort Worth
05.2019 - 12.2025
- Provided compassionate care daily.
- Managed medication schedules and ensured timely administration.
- Coordinated appointments and transportation for medical visits.
- Assisted with daily living activities such as bathing and dressing.
- Developed meal plans based on dietary needs and preferences.
- Communicated effectively with healthcare providers about family needs.
- Organized exercise activities to promote well-being , as well as social engagement with family and friends.
Route Service Representative
Quest Diagnostics
Irving
01.2004 - 07.2018
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Following OSHA regulation for biohazard material and daily transport of specimans back to Labortory. Also, HIPAA rules and regulations regarding patient confidentiality.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Able to lift 20 to 50 lbs.
- Serviced existing accounts on a regular basis to maximize revenue.
- Drove 35 to 50 miles daily, in all types of weather.
Tractor Trailer Driver
Covenant Transportation Group Inc
Chattanooga
03.2002 - 11.2003
- Drove truck to weigh stations before and after loading and along routes to document weight and conform to OSHA state regulations.
- Kept accurate vehicle logs, records of cargo and billing statements to comply with regulations.
- Ensured safe and consistent operations by conducting DOT pre-trip inspections according to established criteria.
- Safely drove tractor-trailer to different states hauling frieght to be delivered at loading dock, drop and hook.
Residential Cleaning Service
Self Employed
Ridgefield Park
12.1999 - 01.2002
- Completed day-to-day duties while cleaning homes accurately and efficiently. Time management was very important while Promoting high customer satisfaction by resolving. problems with knowledgeable and friendly service.
Education
High School Diploma -
Ridgefield Park High School
Ridgefield Park, NJ 09.1980 - 06/1984
Skills
- Quality Assurance
- Data Collection
- Customer Relations
- Tractor Trailer Experience
- Delivery Driver Experience
- DIY Home Repairs
- Bilingual
- Regulatory Compliance
- Residential Cleaning Home Stager
- Lead Prospecting
- Time Management
- Route Driving
- Home Stager Certification
- Communication Skills
- Customer Retention
- Data Entry
Certification
Home Stager Certification
Timeline
Family Caretaker for my mom
Self
05.2019 - 12.2025
Route Service Representative
Quest Diagnostics
01.2004 - 07.2018
Tractor Trailer Driver
Covenant Transportation Group Inc
03.2002 - 11.2003
Residential Cleaning Service
Self Employed
12.1999 - 01.2002
High School Diploma -
Ridgefield Park High School
09.1980 - 06/1984