Iliana Perez
Austin
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
Work History
Receptionist
Austin Surgeons
Austin
10.2024 - 07.2025
- Warmly welcomed and checked in an average of 80+ patients per day, verifying insurance and personal information for accuracy.
- Scheduled and coordinated appointments across multiple healthcare providers, optimizing calendar efficiency and minimizing patient wait times.
- Answered high-volume phone lines, triaging patient inquiries, and directing urgent calls to appropriate medical staff.
- Processed insurance authorizations, copayments, and billing inquiries using electronic medical records (EMR) systems such as Epic and Kareo.
- Maintained HIPAA compliance at all times while handling sensitive patient data.
- Managed medical records, including scanning, filing, and retrieving documents as needed.
- Collaborated with nurses, physicians, and lab staff to ensure seamless patient flow
Care Coordinator
Texas physical therapy specialist
Austin
01.2022 - 08.2024
- Warmly welcomed and checked in an average of 80+ patients per day, verifying insurance and personal information for accuracy.
- Scheduled and coordinated appointments across multiple healthcare providers, optimizing calendar efficiency and minimizing patient wait times.
- Answered high-volume phone lines, triaging patient inquiries, and directing urgent calls to appropriate medical staff.
- Processed insurance authorizations, copayments, and billing inquiries using electronic medical records (EMR) systems such as Epic and Kareo.
- Maintained HIPAA compliance at all times while handling sensitive patient data.
- Managed medical records, including scanning, filing, and retrieving documents as needed.
- Collaborated with nurses, physicians, and lab staff to ensure seamless patient flow and communication.
- Resolved scheduling conflicts and assisted patients with follow-up care instructions.
Education
Akins High School
Austin, TxSkills
- Epic charting
- Insurance verification
- Patient scheduling
- Medical record management
Languages
Spanish
Professional
Timeline
Receptionist
Austin Surgeons
10.2024 - 07.2025
Care Coordinator
Texas physical therapy specialist
01.2022 - 08.2024
Akins High School