ROSANGELA FERNANDEZ
Middletown,NY
Summary
Detail-oriented Healthcare Professional with experience in urgent care and internal medicine. Proficient in patient intake, insurance verification, EPIC electronic medical records, and HIPAA compliance. Bilingual in English and Spanish, skilled in communicating with diverse patient populations. Currently pursuing a Bachelor of Science in Health Science with a minor in Psychology at Mercy University, graduating December 2026.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist (Per Diem)
Garnet Health
03.2025 - Current
- Executed patient intake and registration processes in high-volume urgent care setting to enhance patient experience
- Verified insurance eligibility and obtained authorizations to ensure seamless patient care
- Coordinated patient flow, optimizing support for providers and nursing staff
- Communicate with English- and Spanish-speaking patients to ensure understanding of forms, policies, and instructions
- Maintain and update patient records using EPIC EMR system
- Ensure HIPAA compliance and patient confidentiality
Security Aide (Full-Time)
Monhagen Middle School
Middletown, NY
04.2024 - Current
- Monitored and enforced safety protocols to protect students and staff
- Respond to incidents and de-escalate conflicts
- Documented incidents and outcomes in detailed reports for review and analysis
- Facilitated clear communication among students, staff, and parents to address concerns
Medical Office Receptionist
Internal Medicine Practice
New York, NY
03.2007 - 12.2009
- Facilitated patient check-in and administrative intake processes for a seamless experience
- Coordinated appointments and handled multi-line phone system to optimize patient flow
- Maintained confidential patient records
- Delivered bilingual front-desk support to enhance communication with diverse patient population
Education
Bachelor of Science - Health Science, Psychology
Mercy University
12.2026
Associate Degree - Paralegal Studies
Interboro Institute
New York05.2005
Skills
- Patient Intake & Registration
- Appointment scheduling
- Insurance Verification
- Medical Documentation
- EPIC Electronic Medical Record (EMR) System
- EPIC charting
- HIPAA compliance
- HIPAA regulations
- Microsoft Office Suite
- Information security
- Conflict De-escalation
- Bilingual proficiency
- Information security
Technical Professional Skills
- EPIC Electronic Medical Record (EMR) System
- Patient Intake & Registration
- Insurance Verification
- Medical Documentation
- HIPAA Compliance
- Conflict De-escalation
- Microsoft Office Suite
- Bilingual: Fluent in English and Spanish (verbal and written)
Certification
- CPR Certified
- HIPAA Training Completed
Public Safety Experience
Security Aide (Full-Time), Monhagen Middle School – Middletown, NY, 04/2024, Present, Ensure safety and well-being of students and staff, Respond to incidents and de-escalate conflicts, Complete detailed reports and documentation, Communicate effectively with students, staff, and parents
Clinical Healthcare Experience
- Receptionist (Per Diem), Garnet Health – Urgent Care, 03/2025, Present, Perform patient intake and registration in high-volume urgent care setting, Verify insurance eligibility and obtain authorizations, Maintain and update patient records using EPIC EMR system, Coordinate patient flow to support providers and nursing staff, Communicate with English- and Spanish-speaking patients to ensure understanding of forms, policies, and instructions, Ensure HIPAA compliance and patient confidentiality
- Medical Office Receptionist, Internal Medicine Practice – New York, NY, 03/2007, 12/2009, Scheduled appointments and managed multi-line phone system, Assisted with patient check-in and administrative intake, Maintained confidential patient records, Provided bilingual front-desk support to diverse patient population
Timeline
Receptionist (Per Diem)
Garnet Health
03.2025 - Current
Security Aide (Full-Time)
Monhagen Middle School
04.2024 - Current
Medical Office Receptionist
Internal Medicine Practice
03.2007 - 12.2009
Bachelor of Science - Health Science, Psychology
Mercy University
Associate Degree - Paralegal Studies
Interboro Institute