Fernanda Ostaiza
Davenport,FL
Summary
Dynamic bilingual customer service professional with a strong background in hospitality operations at Travel Leisure Co. Proven ability to enhance guest experiences through exceptional communication and effective multitasking. Skilled in pastry baking and cash management, consistently delivering high-quality service and fostering team collaboration to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Concierge Agent
Travel Leisure Co
07.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted guests with reservations, transportation arrangements, and local recommendations to enhance their experience.
- Trained new staff on concierge procedures and best practices to uphold service standards consistently.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Bakery Production Worker
The Ritz-Carlton Hotel Company
11.2022 - 07.2024
- Operated bakery equipment to produce various baked goods efficiently.
- Followed safety protocols and maintained cleanliness in production area.
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Operated and maintained bakery equipment, including ovens and mixers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Customer Service Representative
Walmart
07.2016 - 12.2022
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction rates.
- Managed cash register operations, ensuring accurate transactions and balanced drawers daily.
- Assisted in inventory management, conducting regular stock checks to maintain product availability.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted in other departments Electronics, Photo lab, Garden center and Deli bakery as a pastry cook associate.
Education
Graduate Certificate - Bakery In Pastry Goods
Florida Technical College
Orlando, FL12-2022
Graduate Certificate - Engineering Marketing
University Eloy Alfaro De Manabi
Pais Ecuador01-2007
High School Diploma -
Stella Maris
Pais Ecuador 04-2001
Skills
- Strong customer support skills
- Exceptional communication
- Content marketing proficiency
- Hospitality operations experience
- Sales experience
- Reliability
- Effective multitasking
- Efficient data input
- E-commerce assistance
- Effective team collaboration
- Cash management proficiency
- Expertise in pastry baking
Timeline
Concierge Agent
Travel Leisure Co
07.2024 - Current
Bakery Production Worker
The Ritz-Carlton Hotel Company
11.2022 - 07.2024
Customer Service Representative
Walmart
07.2016 - 12.2022
Graduate Certificate - Bakery In Pastry Goods
Florida Technical College
Graduate Certificate - Engineering Marketing
University Eloy Alfaro De Manabi
High School Diploma -
Stella Maris