Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iliana Ramos

Orlando,FL

Summary

My administrative knowledge with proven experience in improving office productivity and financial processes in administration. I am an expert in office management and customer service, and also in supervising staff and optimizing management always achieves a significant increase in customer satisfaction through effective resolution and empathetic interactions with clients. And my administrative tasks have been many. I have been focused and concentrated on offering excellent communication, planning and prioritization skills demonstrated through 16 years of performance at the Law Office of James Rivera and Latin Unity as a secretary gave me exceptional leadership skills with team experience with strong problem-solving skills, willingness to learn and excellent communication skills. Prepared to contribute to the success of the team and achieve positive results. Ready to face new challenges and advance organizational goals with dedication and enthusiasm.

Overview

17
17
years of professional experience

Work History

Administrative Officer

Administration
01.2024 - Current
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Executive Administrative Assistant

Asistente Administrativo
06.2007 - 09.2023
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Answered high volume of phone calls and email inquiries.
  • Updated and maintained confidential databases and records.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Instituto Nacional De Aguilares
Aguilares, El Salvador
12.2001

Skills

  • Office Management
  • Scheduling and calendar management
  • Records Management
  • Documentation and control
  • Scheduling appointments
  • Administrative Support
  • Customer Service
  • Time Management
  • Computer Skills
  • Supervising staff
  • Invoice Processing
  • Client Relations

Languages

Spanish
Full Professional
English
Limited Working

Timeline

Administrative Officer

Administration
01.2024 - Current

Executive Administrative Assistant

Asistente Administrativo
06.2007 - 09.2023

High School Diploma -

Instituto Nacional De Aguilares
Iliana Ramos