Iliana Rivas
Everett,MA
Summary
Detail-oriented office manager with strong adaptability and customer service skills. Expert in managing payroll systems and developing organized record management processes, contributing to improved office workflows and employee satisfaction. Committed to delivering exceptional customer service and supporting team success.
Overview
7
7
years of professional experience
Work History
Office Manager
Royal Hospitality Services
Somerville, Massachusetts
12.2023 - Current
- Managed daily office operations, enhancing workflow and efficiency across departments.
- Developed and maintained organized filing systems, improving document retrieval and record-keeping accuracy.
- Manage payroll data by calculating, collecting, and enter data to into payroll systems for over 400 employees
- Provided training to new hires with accordance to company policies and procedors.
- Oversaw front desk operations, effectively greeting visitors and directing inquiries to appropriate personnel.
Housekeeping Manager
Westin Boston Waterfront
Boston, Massachusetts
09.2023 - 12.2023
- Inspected guest rooms to ensure adherence to cleanliness standards, enhancing guest satisfaction.
- Collaborated with other departments to address guest needs promptly.
- Evaluated employee performance and created improvement plans to meet departmental goals.
- Analyzed reports on room occupancy rates and guest feedback to pinpoint areas for operational enhancement.
- Provided information about hotel services upon request from guests.
- Assisted with special projects, including deep cleaning tasks and organizing events within the hotel premises.
- Provided high-level room preparation and services for VIP and priority guest, ensuring eceptional cleaniness and guest satisfaction.
Human Resources Generalist
Royal Hospitality Services
Somerville, Massachusetts
07.2021 - 09.2023
- Managed employee onboarding and orientation processes for new hires.
- Responded to employee concerns, providing guidance and support.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Monitored attendance records to track tardiness or absences in order to enforce attendance policies.
- Partnered with senior HR team to communicate company standards and policies.
- Established and generated various reports to verify HR compliance.
Adminstrative Assistant
Royal Hospitality Services
Somerville, Massachusetts
08.2019 - 07.2021
- Handled phone calls and emails to facilitate clear business communication
- Entered data into spreadsheets using Microsoft Excel
- Greeted visitors professionally, responding to inquiries and directing them to appropriate personnel.
- Addressed customer questions about products and services offered by the company.
- Maintained functionality of office equipment, including printers, copiers, and fax machines, to support daily operations.
Education
High School Diploma -
Malden High School
Malden, MA06-2017
Skills
- Office management
- Payroll administration
- Record management
- Attention to detail
- Adaptability
- Customer service
- ADP
- Kronos
- Microsoft office 365
- Google workspace
- Netsuite
- Opera PMS
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Manager
Royal Hospitality Services
12.2023 - Current
Housekeeping Manager
Westin Boston Waterfront
09.2023 - 12.2023
Human Resources Generalist
Royal Hospitality Services
07.2021 - 09.2023
Adminstrative Assistant
Royal Hospitality Services
08.2019 - 07.2021
High School Diploma -
Malden High School