Iliana Rosales
Summary
Dedicated professional with a background in caregiving and customer service. Known for fostering positive relationships, implementing safety protocols, and mentoring new staff. Committed to ensuring high-quality care and satisfaction for clients and families.
Overview
12
12
years of professional experience
Work History
Caretaker
IHSSS
South Gate
08.2022 - Current
- Provided compassionate care and assistance to clients in daily living activities.
- Coordinated medical appointments and transportation for clients, ensuring timely access to healthcare services.
- Developed personalized care plans to meet individual client needs, enhancing overall well-being.
- Trained and mentored new caregivers on best practices and company policies for quality service delivery.
- Monitored client progress and reported changes to healthcare professionals for timely intervention.
- Implemented safety protocols to maintain a safe living environment for clients, reducing incidents of injury.
- Fostered positive relationships with clients and families, improving satisfaction and trust in care services.
- Assisted in the development of training materials aimed at improving caregiver skills and knowledge base.
Sales Associate
Knotts Berry Farm
Buena Park
01.2019 - 08.2022
- Assisted in inventory management, ensuring product availability and accuracy.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Implemented promotional strategies to drive sales during peak seasons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Museum Facilitator
Columbia Memorial Space Center
Downey, CA
01.2017 - 02.2018
- Developed engaging educational programs that enhanced visitor experience and understanding of space exploration.
- Coordinated hands-on workshops, fostering creativity and teamwork among participants of all ages.
- Strengthened interdisciplinary connections within the institution by collaborating across departments on exhibition development, program planning, and resource sharing initiatives.
- Enhanced visitor experience by developing interactive and engaging exhibit presentations.
- Developed partnerships with local schools, organizing field trips that enriched students'' learning experiences.
After-School Program Leader
City Of Downey
Downey, CA
08.2014 - 01.2017
- Designed engaging lesson plans to enhance student participation and learning outcomes.
- Supervised daily activities, fostering a safe and supportive environment for children.
- Collaborated with staff to implement program improvements based on participant feedback.
- Managed schedules and logistics to ensure smooth operation of daily activities and special events.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Developed strong relationships with parents, keeping them informed of their child's progress and involvement in the program.
- Managed behavioral issues and used positive behavior strategies for groups of up to 30 students.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, Arizona07-2026
Skills
- Personal care
- Compassionate caregiving
- Medication distribution
- Safety awareness
- First aid training
- Emotional support
- Adaptable problem-solving
- Teamwork
- Collaboration
- Customer service
- Visitor engagement
- Educational outreach
- Patient education
- Care plan implementation
- Problem-solving
Languages
Spanish
Limited Working
Timeline
Caretaker
IHSSS
08.2022 - Current
Sales Associate
Knotts Berry Farm
01.2019 - 08.2022
Museum Facilitator
Columbia Memorial Space Center
01.2017 - 02.2018
After-School Program Leader
City Of Downey
08.2014 - 01.2017
Bachelor of Arts - Anthropology
Arizona State University